TouchStar is the complete outbound dialer and contact centre solution providing all of the features and functionalities you need to operate a highly successful and profitable contact strategy.
Our Predictive Dialer automates the dialling process, meaning your call centre operators do not have to sit waiting for the phone to be answered, to go to voicemail, or to ring off completely, which means they can spend more time on calls – talk time can increase by up to 400%.
With TouchStar, data utilisation and penetration can be increased by as much as 600% whilst ensuring you are 100% Ofcom, TPS and PCI compliant. The full reporting suite gives managers real-time and historical information providing them with the tools to drive the performance of the call centre and make immediate changes where necessary. The full call recording capabilities and advanced scripting function are easy to use and effective.
The TouchStar Predictive Dialer is a cost effective, feature rich outbound dialler provided by a company that has the resources to support your business and has a proven track record of delivering 1st class solutions.
Manual dialing can have a significant effect on the efficiencies and productivity of an outbound call centre. Out TouchStar predictive dialer has been proven to increase outbound call centre productivity by up to 400% of manual dialing call centres, and even by up to 190% over other predictive dialers. TouchStar works to remove unproductive calls, so age old problems such as no answers, answering machines and dead numbers are a thing of the past. TouchStar also provides increased agent visibility, meaning that managers have a greater understanding of how the contact centre is performing in real time.
These days, it can be very expensive to source and utilise quality data. TouchStar will identify common problems such as duplicated data and will help to drive down costs by increasing data penetration and utilisation. By providing managers with comprehensive real time reports they can quickly asses which data is performing and which isn't.
Compliance is everything in the contact centre industry. Consequently, Daviker ensure they are at the forefront of contact centre compliance, while we regularly work governing bodies to advise on industry compliance improvements. By complying with Ofcom, PCI and TPS regulations, you can be safe in the knowledge that TouchStar is helping your contact centre achieve 100% compliance. Furthermore, TouchStar promotes best practice throughout your contact centre with the use of coaching, monitoring, intelligent scripting and real time reporting. TouchStar helps you to create rusted processes and quickly identifies when these aren’t being followed. This way, you don't have to sacrifice compliance to achieve incredible performance.
Productivity improvements that TouchStar brings to your contact centre can help you to save up to 60% on direct staff costs. Furthermore, additional savings can be made through reduced management overheads and office costs.
Many contact centre staff will tell you that the patience of a saint certainly comes in handy when working in this industry. Learning how to handle disgruntled customers takes not only patience but time and skill too; it’s a necessity as customers will frequently express their frustration by aiming their complaints at staff members.
We’re delighted to announce that Daviker has recently been awarded an agreement to supply to the public sector. This will be under the G-Cloud 8 framework. What Is G-Cloud 8? G-Cloud is an initiative targeted at public-sector bodies in departments of the UK Government of commodity IT services; particularly bodies that use various cloud computing software. The initiative consists of a […]
The speech analytics market has hit global headlines this month, as research into its growth has been released by multinational market research firm, MarketsandMarkets. Figures indicate that the speech analytics market is estimated to grow from USD 589.1 million in 2015 to USD 1.60 billion by 2020. This represents an estimated Compound Annual Growth Rate […]
DDC Outsourcing Solutions has been developing and delivering critical information management and BPO solutions since 1987. Services include digital mailroom solutions, customer acquisition, multimedia response handling and accounts payable processing, as well as document scanning, data capture and many more.