TouchStar Predictive Dialer | Daviker Contact Centre Solutions
icon

TouchStar Predictive Dialer

The outbound dialer trusted by hundreds of contact centres.

TouchStar is the complete outbound dialer and contact centre solution providing all of the features and functionalities you need to operate a highly successful and profitable contact strategy.

Our Predictive Dialer automates the dialling process, meaning your call centre operators do not have to sit waiting for the phone to be answered, to go to voicemail, or to ring off completely, which means they can spend more time on calls – talk time can increase by up to 400%.

Dialler
Dialer quote

With TouchStar, data utilisation and penetration can be increased by as much as 600% whilst ensuring you are 100% Ofcom, TPS and PCI compliant. The full reporting suite gives managers real-time and historical information providing them with the tools to drive the performance of the call centre and make immediate changes where necessary. The full call recording capabilities and advanced scripting function are easy to use and effective.

The TouchStar Predictive Dialer is a cost effective, feature rich outbound dialler provided by a company that has the resources to support your business and has a proven track record of delivering 1st class solutions.

Download our Predictive Dialer Product Guide

Online Request

DemoTrialConsultation





captcha
Please enter this code in the box below.

Add me to your mailing list

TouchStar Predictive Dialer Video

Coming Soon

Key Features
  • Outbound predictive, progressive and preview dialer.
  • Inbound IVR, ACD and skills based routing.
  • SMS – Inbound and Outbound SMS capabilities.
  • Advanced Agent Scripting
  • Call me now – immediately call web enquiries.
  • User friendly data management, load data quickly and easily.
  • 100% Call recording with advanced search.
  • Real time dashboard and historical reporting suite.
  • Integrates with most CRM’s
  • PCI Compliant payment gateway
Benefit icon

Increase Contact Centre Productivity by up to 400%.

Manual dialing can have a significant effect on the efficiencies and productivity of an outbound call centre. Out TouchStar predictive dialer has been proven to increase outbound call centre productivity by up to 400% of manual dialing call centres, and even by up to 190% over other predictive dialers. TouchStar works to remove unproductive calls, so age old problems such as no answers, answering machines and dead numbers are a thing of the past. TouchStar also provides increased agent visibility, meaning that managers have a greater understanding of how the contact centre is performing in real time.

Increase Data Penetration & Utilisation by up to 600%.

These days, it can be very expensive to source and utilise quality data. TouchStar will identify common problems such as duplicated data and will help to drive down costs by increasing data penetration and utilisation. By providing managers with comprehensive real time reports they can quickly asses which data is performing and which isn't.

Benefit icon
Benefit Icon
alt="Benefit icon"

100% Compliant with Ofcom, PCI and TPS.

Compliance is everything in the contact centre industry. Consequently, Daviker ensure they are at the forefront of contact centre compliance, while we regularly work governing bodies to advise on industry compliance improvements. By complying with Ofcom, PCI and TPS regulations, you can be safe in the knowledge that TouchStar is helping your contact centre achieve 100% compliance. Furthermore, TouchStar promotes best practice throughout your contact centre with the use of coaching, monitoring, intelligent scripting and real time reporting. TouchStar helps you to create rusted processes and quickly identifies when these aren’t being followed. This way, you don't have to sacrifice compliance to achieve incredible performance.

Reduce Costs - Save Money.

Productivity improvements that TouchStar brings to your contact centre can help you to save up to 60% on direct staff costs. Furthermore, additional savings can be made through reduced management overheads and office costs.

Benefit icon
Core Solutions.
Customers & Friends.
General Dynamics
Totemic
Marston Group
Van Compare
Commercial Power
icon

The outbound dialer trusted by hundreds of contact centres.

TouchStar is the complete outbound dialer and contact centre solution providing all of the features and functionalities you need to operate a highly successful and profitable contact strategy.

Our Predictive Dialer automates the dialling process, meaning your call centre operators do not have to sit waiting for the phone to be answered, to go to voicemail, or to ring off completely, which means they can spend more time on calls – talk time can increase by up to 400%.

Dialler
Dialer quote

With TouchStar, data utilisation and penetration can be increased by as much as 600% whilst ensuring you are 100% Ofcom, TPS and PCI compliant. The full reporting suite gives managers real-time and historical information providing them with the tools to drive the performance of the call centre and make immediate changes where necessary. The full call recording capabilities and advanced scripting function are easy to use and effective.

The TouchStar Predictive Dialer is a cost effective, feature rich outbound dialler provided by a company that has the resources to support your business and has a proven track record of delivering 1st class solutions.

Online Request

DemoTrialConsultation





captcha
Please enter this code in the box below.

Add me to your mailing list

Download our Predictive Dialer Product Guide

Data Performance + Agent Performance = Contact Centre Performance.

Benefit icon

Increase Contact Centre Productivity by up to 400%.

Manual dialing can have a significant effect on the efficiencies and productivity of an outbound call centre. Out TouchStar predictive dialer has been proven to increase outbound call centre productivity by up to 400% of manual dialing call centres, and even by up to 190% over other predictive dialers. TouchStar works to remove unproductive calls, so age old problems such as no answers, answering machines and dead numbers are a thing of the past. TouchStar also provides increased agent visibility, meaning that managers have a greater understanding of how the contact centre is performing in real time.

Increase Data Penetration & Utilisation by up to 600%.

These days, it can be very expensive to source and utilise quality data. TouchStar will identify common problems such as duplicated data and will help to drive down costs by increasing data penetration and utilisation. By providing managers with comprehensive real time reports they can quickly asses which data is performing and which isn't.

Benefit icon
Benefit icon

100% Compliant with Ofcom, PCI and TPS.

Compliance is everything in the contact centre industry. Consequently, Daviker ensure they are at the forefront of contact centre compliance, while we regularly work governing bodies to advise on industry compliance improvements. By complying with Ofcom, PCI and TPS regulations, you can be safe in the knowledge that TouchStar is helping your contact centre achieve 100% compliance. Furthermore, TouchStar promotes best practice throughout your contact centre with the use of coaching, monitoring, intelligent scripting and real time reporting. TouchStar helps you to create rusted processes and quickly identifies when these aren’t being followed. This way, you don't have to sacrifice compliance to achieve incredible performance.

Reduce Costs - Save Money.

Productivity improvements that TouchStar brings to your contact centre can help you to save up to 60% on direct staff costs. Furthermore, additional savings can be made through reduced management overheads and office costs.

Benefit icon

Key Features:

  • Fast to install, easy to use – see benefits immediately.
  • 100% Ofcom compliant dialer.
  • Outbound predictive, progressive, power and preview dialer.
  • 100% call recording – even when calls are transferred off TouchStar to 3rd party.
  • Complete data security – you control who has access to your data.
  • Load data quickly and manage data simply with easy-to-use tools.
  • Real-time dashboard & historical reporting suite – get instant feedback on agent, team and campaign performance.
  • Inbound and outbound SMS routing.
  • Call me now – immediately respond to web enquiries before your competitor does.
  • Voice broadcasting.
  • PCI compliant payment processing.
  • Advanced scripting.
  • Inbound ACD, IVR & skills-based routing.
  • Help is on hand with A.D.A.M –your Automated Dialer Assistant Manager.
  • CRM integration with all popular products.
  • VoIP hybrid – Mix ISDN30 and/or VoIP telephony.
  • Live agent monitoring with real-time call coaching, whisper & barge capabilities.
  • Continual free of charge upgrades to keep your TouchStar call centre compliant and cutting edge.
  • Includes a feature rich telephone system, the Daviker PBX.

Who will use TouchStar?

IT Director

Loves the fact she can manage her own system, create her own campaigns and build her own scripts & reports.

Contact Centre Manager

Finds it easy to see what is going on in the centre real-time and can easily and quickly identify underperforming staff.

Finance Director

Can see huge increases in productivity with a very short return on investment.

Managing Director

Knows he is getting the best possible performance from his business, agents and data whilst staying compliant.

Events CalanderNews
 
Latest Twitter Tweet logoLatest

Agent Advice: Helping Your Team Deal with ‘Angry Customers’ -
15/02/17

Many contact centre staff will tell you that the patience of a saint certainly comes in handy when working in this industry. Learning how to handle disgruntled customers takes not only patience but time and skill too; it’s a necessity as customers will frequently express their frustration by aiming their complaints at staff members.

Read more Yellow Button

Every Cloud Has a Digital Lining: Daviker Secures G-Cloud 8 Agreement -
07/09/16

We’re delighted to announce that Daviker has recently been awarded an agreement to supply to the public sector. This will be under the G-Cloud 8 framework. What Is G-Cloud 8? G-Cloud is an initiative targeted at public-sector bodies in departments of the UK Government of commodity IT services; particularly bodies that use various cloud computing software. The initiative consists of a […]

Read more Yellow Button

Good News for Global Speech Analytics Market: Forecast to Reach 1.6 Billion USD! -
03/05/16

The speech analytics market has hit global headlines this month, as research into its growth has been released by multinational market research firm, MarketsandMarkets. Figures indicate that the speech analytics market is estimated to grow from USD 589.1 million in 2015 to USD 1.60 billion by 2020. This represents an estimated Compound Annual Growth Rate […]

Read more Yellow Button

DDC Outsourcing -
22/02/16

DDC Outsourcing Solutions has been developing and delivering critical information management and BPO solutions since 1987. Services include digital mailroom solutions, customer acquisition, multimedia response handling and accounts payable processing, as well as document scanning, data capture and many more.

Read more Yellow Button