The SMS Engine by Daviker enables your business to automatically send SMS as part of your overall contact strategy.
Using Background Process Execution the SMS Engine automatically sends SMS based on your predefined rules, making SMS a key part of your overall contact strategy rather than an ad-hoc manual task. The SMS Engine integrates with TouchStar, TotalWorkFlow and other 3rd party databases to automatically send SMS when specific criteria are met such as order confirmations, case updates, renewal reminders and appointment notifications, increasing customer communication and satisfaction.
Increase contact rates with your hard to contact clients by delivering targeted and tailored SMS directly to their mobile phones.
Drive inbound calls into your business by sending bulk SMS throughout the day or by automatically sending SMS to your customers and clients when inbound call volumes are low.
Send SMS at key stages in your case/order cycle to reduce the chance of drop off by keeping your customers updated on the progress of their case/order, by notifying them if further information is required or simply asking them to contact you at their convenience.
Increase customer satisfaction by notifying your customer with case/order updates, new special offers, payment reminders, receipts, renewal dates or simply send them a SMS to say Happy Birthday!
Deliver your message directly to the mobile phone of your intended recipient driving them to get back in touch or to reply directly to your SMS.
Many contact centre staff will tell you that the patience of a saint certainly comes in handy when working in this industry. Learning how to handle disgruntled customers takes not only patience but time and skill too; it’s a necessity as customers will frequently express their frustration by aiming their complaints at staff members.
We’re delighted to announce that Daviker has recently been awarded an agreement to supply to the public sector. This will be under the G-Cloud 8 framework. What Is G-Cloud 8? G-Cloud is an initiative targeted at public-sector bodies in departments of the UK Government of commodity IT services; particularly bodies that use various cloud computing software. The initiative consists of a […]
The speech analytics market has hit global headlines this month, as research into its growth has been released by multinational market research firm, MarketsandMarkets. Figures indicate that the speech analytics market is estimated to grow from USD 589.1 million in 2015 to USD 1.60 billion by 2020. This represents an estimated Compound Annual Growth Rate […]
DDC Outsourcing Solutions has been developing and delivering critical information management and BPO solutions since 1987. Services include digital mailroom solutions, customer acquisition, multimedia response handling and accounts payable processing, as well as document scanning, data capture and many more.