Daviker SMS Engine - Integrated Text Messaging Solutions
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Daviker SMS Engine

SMS made simple.

The SMS Engine by Daviker enables your business to automatically send SMS as part of your overall contact strategy.

Using Background Process Execution the SMS Engine automatically sends SMS based on your predefined rules, making SMS a key part of your overall contact strategy rather than an ad-hoc manual task. The SMS Engine integrates with TouchStar, TotalWorkFlow and other 3rd party databases to automatically send SMS when specific criteria are met such as order confirmations, case updates, renewal reminders and appointment notifications, increasing customer communication and satisfaction.

  • Increase Contact Rates.
  • Increase Inbound Calls.
  • Reduce Case/Order Drop Off.

Download our SMS Engine Product Guide

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Key Features
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Increase Contact Rates

Increase contact rates with your hard to contact clients by delivering targeted and tailored SMS directly to their mobile phones.

Increase Inbound Calls

Drive inbound calls into your business by sending bulk SMS throughout the day or by automatically sending SMS to your customers and clients when inbound call volumes are low.

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Reduce Case/Order Drop Off

Send SMS at key stages in your case/order cycle to reduce the chance of drop off by keeping your customers updated on the progress of their case/order, by notifying them if further information is required or simply asking them to contact you at their convenience.

Increase Customer Satisfaction

Increase customer satisfaction by notifying your customer with case/order updates, new special offers, payment reminders, receipts, renewal dates or simply send them a SMS to say Happy Birthday!

Benefit icon
Benefit icon

Move Cold Contacts to Warm Leads with Bulk SMS

Deliver your message directly to the mobile phone of your intended recipient driving them to get back in touch or to reply directly to your SMS.

Core Solutions.
Customers & Friends.
General Dynamics
Totemic
Marston Group
Van Compare
Commercial Power
icon

SMS made simple.

The SMS Engine by Daviker enables your business to automatically send SMS as part of your overall contact strategy.

Using Background Process Execution the SMS Engine automatically sends SMS based on your predefined rules, making SMS a key part of your overall contact strategy rather than an ad-hoc manual task. The SMS Engine integrates with TouchStar, TotalWorkFlow and other 3rd party databases to automatically send SMS when specific criteria are met such as order confirmations, case updates, renewal reminders and appointment notifications, increasing customer communication and satisfaction.

  • Increase Contact Rates.
  • Increase Inbound Calls.
  • Reduce Case/Order Drop Off.

Online Request

DemoTrialConsultation





captcha
Please enter this code in the box below.

Add me to your mailing list

Download our SMS Engine Product Guide

Data Performance + Agent Performance = Contact Centre Performance.

Benefit icon

Increase Contact Rates

Increase contact rates with your hard to contact clients by delivering targeted and tailored SMS directly to their mobile phones.

Increase Inbound Calls

Drive inbound calls into your business by sending bulk SMS throughout the day or by automatically sending SMS to your customers and clients when inbound call volumes are low.

Benefit icon
Benefit icon

Reduce Case/Order Drop Off

Send SMS at key stages in your case/order cycle to reduce the chance of drop off by keeping your customers updated on the progress of their case/order, by notifying them if further information is required or simply asking them to contact you at their convenience.

Increase Customer Satisfaction

Increase customer satisfaction by notifying your customer with case/order updates, new special offers, payment reminders, receipts, renewal dates or simply send them a SMS to say Happy Birthday!

Benefit icon
Benefit icon

Move Cold Contacts to Warm Leads with Bulk SMS

Deliver your message directly to the mobile phone of your intended recipient driving them to get back in touch or to reply directly to your SMS.

Key Features:

  • Automatically send SMS based on predefined business rules.
  • Users can instantly deliver tailored or template SMS at the click of a button.
  • Send targeted SMS based on age of record, CRC, workflow task, attempts, renewal date or other key points in the customer journey.
  • Bulk send SMS to cold opted-in data.
  • Personalise messages with content from TouchStar, TotalWorkFlow or other 3rd party databases.
  • See SMS activity in a live configurable dashboard with historical reports.
  • Schedule SMS campaigns to start and stop based on workforce availability.
  • Create unique SMS templates for different campaigns, workflows and messages.
  • Handle multiple simultaneous campaigns with individual templates, schedules, triggers and responses. Automatically start bulk campaigns when inbound traffic volumes are low.
  • Throttle bulk sending across a schedule to reduce spikes of inbound traffic.
  • Handle inbound SMS based on positive and negative keyword responses.
  • Automatically add contacts to DNC lists based on STOP or negative responses.

Who will use SMS Engine?

End User

Loves the fact she can send SMS to her client at the click of a button with all the details they have requested.

Customer

Finds it easier to respond to your business when they have all your information in their SMS inbox.

Finance Director

Can significantly reduce print and traditional mail costs whilst seeing a huge increase in inbound productivity.

Managing Director

Can use SMS as part of the businesses overall strategy, rather than on just an ad-hoc basis.

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