Do you need to take PCI-compliant credit card payments without it costing the world?
Daviker SafePay allows your customers and clients to make PCI-compliant credit card payments over the phone, 24/7, 365 days a year. By enabling your callers to directly input their credit card information through their telephone keypad into our secure payment application your agents are never exposed to sensitive credit card information. SafePay takes away the costs and headaches associated with PCI compliance by handling each payment securely and compliantly without your agent’s involvement.
PCI DSS is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment and protect personal information.
IVR SafePay handles all credit card transactions automatically without any human interaction. Callers are greeted by your personalised message, identified through appropriate security checks and informed of their current balance via a live feed from your CRM. Callers can enter their credit card information through their telephone keypad to pay the balance in full, negotiate a payment based on your predefined rules or speak with an agent. Once the caller has completed their payment they are provided with a reference number and your CRM is updated with the new balance.
Agent SafePay allows your contact centre agents to guide callers through the payment process without ever hearing or seeing the credit card information. Your callers enter their credit card details directly into SafePay or your CRM via their telephone keypad without the agent being privy to the credit card details. All sensitive information is masked to your agents, but in the event of a mistake, missing information or declined payment the agents are on hand to help guide the caller through to a resolution.
Repeat SafePay allows your callers to enter into multiple stage payment plans, either with your agents or directly with IVR SafePay, allowing you to automatically process payments at pre-authorised future dates.
Many contact centre staff will tell you that the patience of a saint certainly comes in handy when working in this industry. Learning how to handle disgruntled customers takes not only patience but time and skill too; it’s a necessity as customers will frequently express their frustration by aiming their complaints at staff members.
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DDC Outsourcing Solutions has been developing and delivering critical information management and BPO solutions since 1987. Services include digital mailroom solutions, customer acquisition, multimedia response handling and accounts payable processing, as well as document scanning, data capture and many more.