The Daviker PBX is a telephone system designed specifically to benefit the modern business with advanced features to make sure your staff stay connected.
Obvious features such as putting a call on hold, transferring calls, diverting calls, DDI routing and speed dials are a given with most systems, but in addition to that the Daviker PBX delivers 100% call recording, Voicemail to email, call logging, home working, smart phone connectivity, Outlook integration, a live dashboard and much much more. The Daviker PBX offers the flexibility of ISDN, VoIP, GSM and PSTN trunks whilst scaling up to 300 users ensuring the Daviker PBX is built to grow with your business.
The Daviker PBX utilises VoIP technology to give you and your staff greater ability, than ever before, to take and handle their calls. Softphones, Home Workers, Remote Offices and Smartphone connectivity (Android and IOS) are all supported by the Daviker PBX as standard.
The Daviker PBX provides all the features you would expect from a traditional phone system such as Transfer, Hold, Park, DND, Caller ID and Call waiting but also much more.
The Daviker PBX improves productivity throughout your business by connecting your staff wherever they are to the calls they need to make. Calls can be automatically and manually transferred to homeworkers as if they are in the office. Phone-based tasks can be built into click-to-dial workflows with full TotalWorkFlow integration. Calls from the TouchStar dialler can be routed to your business user's extension via VoIP.
The Daviker PBX is easy to use and manage. Users find the functionality simple to access via their handset and/or their on-screen phone manager whilst administrators can quickly amend and configure the system with the simple-to-use and intuitive configuration portal.
The Daviker PBX helps you keep your costs low with its ultra-competitive pricing model, unmatched pound for pound scalability and future proof connectivity options. Costs are driven down further by supporting homeworkers and remote workers via Voip and multiple Least Cost Routing options.
Many contact centre staff will tell you that the patience of a saint certainly comes in handy when working in this industry. Learning how to handle disgruntled customers takes not only patience but time and skill too; it’s a necessity as customers will frequently express their frustration by aiming their complaints at staff members.
We’re delighted to announce that Daviker has recently been awarded an agreement to supply to the public sector. This will be under the G-Cloud 8 framework. What Is G-Cloud 8? G-Cloud is an initiative targeted at public-sector bodies in departments of the UK Government of commodity IT services; particularly bodies that use various cloud computing software. The initiative consists of a […]
The speech analytics market has hit global headlines this month, as research into its growth has been released by multinational market research firm, MarketsandMarkets. Figures indicate that the speech analytics market is estimated to grow from USD 589.1 million in 2015 to USD 1.60 billion by 2020. This represents an estimated Compound Annual Growth Rate […]
DDC Outsourcing Solutions has been developing and delivering critical information management and BPO solutions since 1987. Services include digital mailroom solutions, customer acquisition, multimedia response handling and accounts payable processing, as well as document scanning, data capture and many more.