Cloud Contact Centre technology is vital to solving issues like limited customer interaction channels and inflexible management systems. These issues and more will be addressed at the Daviker Presents BT: Cloud Innovation – How To Set Up A Contact Centre In 30 Minutes seminar, taking place on Monday 8th June at BT’s Media Suite in London. The fun and interactive seminar is free of charge and you’re welcome to bring guests. Simply register your interest at the Eventbrite page .

Your business will benefit from hearing valuable insight from the top quality speakers attending the event. Daviker Managing Director, Dave Fricker, BT Director of Hosted Communications and Daviker client, Redwood Calling combine their knowledge of the cloud contact industry to provide information on the latest techniques and trends.

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Daviker achieved great levels of audience participation in our ‘BT Futurologist talks “Seven Global Contact Centre Trends”’ webinar on the 17th March. Managing Director, Dave Fricker hosted a lively debate centred on trends set to affect UK Contact Centres in future, featuring input from a panel of leading thinkers in the contact centre industry.

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Revolutionary cloud contact centre capability, powered by BT Wholesale, to be unveiled at exclusive free-of-charge showcase in Manchester.

Cloud Contact Centre (CCC), our new multi-channel solution, handles voice, email, SMS and chat – everything required to run a contact centre in a single product, with no need to install software, meaning installation takes hours, not weeks.

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We’re thrilled to have handed over a cheque for £500 to local charity Wood Street Mission.

As the trusted suppliers of complete telecommunication solutions to many bluechip organisations, last month we challenged businesses to undergo a no-obligation telecoms review. The assessments were carried out to see how we could implement or improve telecoms systems for new and existing customers. As an added incentive, we pledged to donate £100 to Wood Street Mission for every evaluation conducted, regardless of the outcome. The reviews have been a great success with us demonstrating savings of thousands of pounds per year for each customer.

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Continuing with our community theme, Daviker are now the proud sponsors of St Andrews All Stars Under 9’s FC.

Based in Boothstown, Worsley, the club encourages participation in a fun yet safe and nurturing environment. Through playing football for the All Stars, the children develop many important lifelong skills such as teamwork, self-belief and sportsmanship whilst honing their techniques in a sport they love.

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Daviker are proud to be supporting local Manchester charity, Wood Street Mission.

Founded in 1869, Wood Street Mission is a registered children’s charity who support children and families in Manchester and Salford living in poverty. Their mission is to help alleviate the effects of poverty on local children and their families by providing practical help and services. They achieve this by working in partnership with support workers to offer part of an overall support package. Through their 5 different projects they provide clothing, school uniforms, book clubs, Easter eggs, Christmas presents and food hampers. Their vision is that all children in Manchester and Salford should live a poverty-free life and they use their projects to help lift people out of poverty and to encourage the transition into an independent adulthood.

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The importance of sales compliance was highlighted recently when HomeServe plc were fined £34.5m relating to mainly historic sales and marketing, complaints handling, and controls and governance issues. This hefty penalty demonstrates just how seriously the Financial Conduct Authority view non-compliance and it will have come as a shock to HomeServe plc who were expecting a figure much less than this.

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Once again Daviker will be attending Call Centre and Customer Management Expo at Earls Court in London but this year it will be a little different. Daviker will be unveiling its newly refreshed brand which draws attention to what truly makes Daviker different, its people. In addition to this Daviker will be showcasing its full range of products including TouchStar Predictive Dialler, Speech Analytics, Workforce Management and the suite of PCI compliant payment collection systems.

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The release of Daviker Speech Analytics Software has meant that finally call centres can monitor what is said by 100% of the agents 100% of the time without hiring an army of QA staff. The vision of a completely compliant call centre is now a reality.

Though compliance is essential so is a profitable call centre, Daviker Speech Analytics helps call centres to drive productivity by promoting the best sales practise on every call, maximising every opportunity to sell and cross sell.

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Scheduling shift workers has always been a “dark art”.  Armed with spreadsheets and calculators managers with the best intentions made decisions that could dramatically improve or destroy profitability. With more and more pressure on businesses to reduce costs whilst meeting stringent SLA’s we are pleased to announce the launch of Daviker WorkForce Management (WFM).

Daviker WFM analyses interactions from multiple sources including such things as inbound and outbound calls, SMS, emails, Chat, Footfall and Epos transactions to build an accurate forecast of all interactions with your business.

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