Industries

Daviker has developed a great understanding of the verticals we operate in and are able to create solutions and provide customer support with expert knowledge, commitment and focus. Daviker supply companies across a broad range of industries from SME to multinational blue chip organisations.

BPO’s

Daviker have vast knowledge in the BPO’s (Business Processor Outsourcers) sector and the challenges they face. BPO’s have to balance client demands whilst delivery an excellent service.

Davikers Dialler solution is tailored made for the BPO sector, with

  • Unlimited simultaneous campaigns each configured to your client requirements
  • Bespoke Configuration – Every client has a unique configuration which they will expect the BPO’s to work to.
  • Real Time Management Information – Configurable wallboards to display clients KPI’s so the contact centre has a real time view of how they are performing.
  • Bespoke Reporting – All clients want bespoke reporting as campaigns are often run across multiple BPO’s and therefore they require them in a specific format to allow for easy comparison. Daviker provides our clients with a range of standard reports and the ability to access database to create your own bespoke reports.

Debt Collection

Debt Collection is a part of every day life with debt volumes rising across the UK. Daviker have been working in the Collections industry for over 15 years and understand the industry niche requirements.

  • Seamless blend inbound and outbound calls. With efficiency key in most contact centres. DCA’s often have peaks and troughs in inbound volumes so during the quiet inbound periods outbound calls need to be made to maximise agent productivity during these periods.
  • Third Party Integration – Integrating dialler and contact centre software with 3rd party collections software is key to ensuring an efficient process. With screen popping of applications on inbound calls being received or outbound calls being initiated, reduces ing average handling time and improves customer experience.
  • Real Time Management Information – Configurable wallboards to display clients KPI’s so the contact centre has a real time view of how they are performing.
  • Bespoke Reporting – All clients want bespoke reporting as campaigns are often run across multiple BPO’s and therefore they require them in a specific format to allow for easy comparison. Daviker provides our clients with a range of standard reports and the ability to access database to create your own bespoke reports.

Sales

Daviker has lots of experience in the Insurance and Utility Sales sector and understand the challenges companies working in a heavily regulated market.

  • Efficient, Compliant Dialling – Regulations are often getting tighter each year. Daviker ensure Ofcom and ICO regulations are adhered to whilst maininting productivity.
  • Blended Environment – seamless blend inbound and outbound communication to meet the current demand. Ensuring inbound calls are handled in a professional manner providing a good customer experience whilst maintaining agent productivity during quiet inbound periods.
  • Customise Sales Pitch – Build bespoke sales pitch with Daviker scripting tool to ensure the agents are provided with the correct information to maximise upsell and cross sell opportunties.
  • Management Information – whether you require Real Time reporting or Historical reports Daviker can provide you with the Management Information you need to manage your contact centre effectively.

Contact

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Solutions

Daviker’s Dialler

The complete outbound dialler and contact centre solution.

Workforce

Reduce staff costs by a staggering 30% whilst still meeting SLA’s.

Speech

Increase performance and compliance.

Telecoms

High quality and cost-effective telecoms services.

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