Workflow Software – What You Need To Know

/ Automate Workflow, Call Centre Software, Workflow Automation, Workflow Management, Workflow Software

You may have heard workflow software mentioned, but if you’ve never used it, you might not be totally certain of what it actually does.

It’s important to realise that not all workflow software is identical – different vendors put out different solutions, and these in turn can deliver different productivity gains and efficiency savings.

Daviker’s TotalWorkFlow workflow software compares well in real-world situations against ‘equivalent’ products from other vendors, as our customers have seen time and time again.

In fact, some Daviker customers have seen TotalWorkFlow achieve increases in productivity of more than 30%, even when they had another vendor’s workflow software already in place.

But what does TotalWorkFlow actually do?

Mapping and Delivery

The two core components in the workflow process are:

• Mapping your existing processes to better understand your company workflow.
• Delivering these processes in an optimised, ‘perfect’ way.

This strive for perfection is at the very heart of TotalWorkFlow, as it improves the efficiency of manual tasks, while using Background Process Execution to relieve some of the burden from your employees entirely.

Numerous follow-on benefits can be derived from the use of workflow software in this way.

The software itself can be customised, allowing bespoke workflow screens to be created that improve management efficiency by putting the essential information all on one screen.

Compliance is assured as data is recorded and easier to retrieve in a sensible, logical way – this means each task that is carried out has its own virtual ‘paper trail’, which can be audited as needed.

And this visibility extends to live tasks too, so you can easily identify any bottlenecks within your organisation, and accurately forecast when a job is likely to reach completion.

How It Works

The division of labour has been a fundamental economic principle for centuries, even earning Adam Smith a place on the £20 note for his observations on pin manufacturing back in the 18th century.

In the present day, TotalWorkFlow follows the same guiding principles, allocating each part of a large, complex task to the individual best suited to completing it.

As a result, each allocated task becomes more manageable, and can be carried out by the individual with the correct skills to do so.

This makes even the most complicated of projects simply a sequence of small, easy jobs, allowing your workforce to maintain momentum and achieve completion faster, with fewer errors than might arise from trying to juggle the whole job in one go.

Productivity, Visibility, Compliance and Customisation – the four pillars that support TotalWorkFlow and allow the software to deliver on those enduring economic principles for better business performance in the 21st century.