Scheduling a work diary for your team: why use workflow software?
A work diary is more than just a to-do list for your workforce; it helps to set minimum targets for individual employees, workgroups and larger teams, clearly stating how much should be achieved over the course of any given day.
Doing this requires good understanding and experience of your business – and for that reason, you might be reluctant to put it in the hands of a piece of computer software.
But modern-day software is capable of keeping a detailed record of your workforce, including the specific skills held by each individual, and which of those skills are available during the course of any given shift.
What’s more, modern Workforce Management software and Daviker’s TotalWorkFlow workflow software can monitor and learn from the experiences of your team.
Ultimately, this allows the system to make educated and informed forecasts about what you will need to meet your SLAs during each future shift, ensure the appropriate individuals are scheduled to work at that time, and create a work diary that allocates the best tasks to the best people.
This goes beyond simply assigning entire projects to certain people, though; it can include breaking a large project down into individual component parts, understanding how these parts differ from one another, and allocating them separately to the team members best suited to complete them.
It’s a form of intelligent delegation, and it can allow your workforce to operate at their best, as well as enhancing teamwork by putting the most suitable people together on each project, for the best possible results.
While it might be possible to achieve this manually, the administrative burden of taking such an approach to every single client order could quickly become overwhelming.
Using software to do the same thing puts you at the helm of a comprehensive control platform, allowing overall management and scrutiny of staff and SLAs alike, at the touch of a button or two.
This not only has positive implications for productivity and employee satisfaction; it also enables quick and detailed reporting, and accurate forecasts of your workforce needs.
And that means information can be retrieved quickly and in a logical format when you need it, so that if you ever encounter a complaint or a compliance issue, you have the information immediately available to you to allow you to counter the claim in a firm and professional, but comprehensive way.