Speech analytics market set to hit $1.33 billion by 2019

/ Speech Analytics

Demand for speech analytics software has never been higher and based on recently published statistics it’s expected to grow even more. A report by MarketsandMarkets.com has highlighted the market is primed to reach $1.33 billion by 2019, an incredible jump from $456 million in 2014.

According to the report, North America is set to be the biggest market in relation to revenue contribution while smaller economies like the Middle East, Latin America and Asia Pacific will show an improvement in market traction, leading to new opportunities.

Daviker has long been advocates of speech analytics software and this prediction proves how we’re ahead of the game when it comes to contact centre solutions.

The report also identified a lack of awareness and increasing costs as the big issues in the speech analytics market. Daviker intends to change this by providing our clients with all the information they need to get the most out of their software, whilst providing our services at affordable rates.

Our voice recognition software is tailored to meet demands. It’s important we reduce operating costs, therefore enhancing both client and customer experience.

We take pride in our software being utilized in a range of industries including Financial Services, Accountancy and Telemarketing. For example, sales organisations will be able to use it to identify up-sell and cross-sell opportunities, resulting in an increase in conversion rates. Sales managers can assess the data and see how up-sell or cross-sell has impacted customer satisfaction.

We’re keen on decreasing customer attrition rates for our clients. Daviker realises the potential of speech analytics helping companies identify why customers are leaving. As an added bonus an improvement in service quality will make it less likely for customers to leave in the first place.

We see the future as an exciting time for speech analytics and want customers to take this journey with us. For more information contact Daviker today.