We have users who are experiencing direct staff savings of over 30%. In addition to that the time spent forecasting, shift distribution, shift swapping and general administration has been [...]
My contact centre handles inbound calls, emails, IM and SMS, will Daviker work force management be able to handle all these interactions?
Yes! Daviker WFM can handle multiple interaction channels and forecast your workforce across all of them simultaneously.
We recommend a minimum of 25 staff to really utilise Daviker WFM. Any less than this and the reality is that there isn’t enough flexibility in the shifts to make and significant differences.