What type of businesses use Daviker WFM?
Very simply any business can use WFM that has a large number of staff and lots of shifts to co-ordinate. We have clients in industries such as retail, contact centres, banking and distribution.
Typically what level of staff savings could we expect?
We have users who are experiencing direct staff savings of over 30%. In addition to that the time spent forecasting, shift distribution, shift swapping and general administration has been [...]
My contact centre handles inbound calls, emails, IM and SMS, will Daviker work force management be able to handle all these interactions?
Yes! Daviker WFM can handle multiple interaction channels and forecast your workforce across all of them simultaneously.
How many staff do I need to utilise work force management?
We recommend a minimum of 25 staff to really utilise Daviker WFM. Any less than this and the reality is that there isn’t enough flexibility in the shifts to make and significant differences.
What will Daviker WFM do for my business?
Daviker Workforce Managment (WFM) makes sure you have the right number of staff with the right skills to meet your day-to-day operational demands, SLA’s and KPI’s without overstaffing and, [...]
