Workforce-1 Archives

My contact centre handles inbound calls, emails, IM and SMS, will Daviker work force management be able to handle all these interactions?

Yes! Daviker WFM can handle multiple interaction channels and forecast your workforce across all of them simultaneously.

How many staff do I need to utilise work force management?

We recommend a minimum of 25 staff to really utilise Daviker WFM. Any less than this and the reality is that there isn’t enough flexibility in the shifts to make and significant differences.

What will Daviker WFM do for my business?

Daviker Workforce Managment (WFM) makes sure you have the right number of staff with the right skills to meet your day-to-day operational demands, SLA’s and KPI’s without overstaffing and, [...]