Touchstar

Daviker’s dialler adheres to all current Ofcom regulations such as meeting the 3% drop call rate, drop call message delivery, AMD, CLI presentation and recall timers. Daviker customers are [...]

Yes. Daviker’s dialler has a sophisticated scripting tool which allows you to create your own scripts with logic, calculations and branching. You can create your own reports directly from [...]

In most cases yes, we have integrated Daviker’s dialler with lots of different CRMs’ over the years. If you want to know if we have integrated with your exact CRM please call our sales team [...]

Yes, Daviker’s dialler can integrate with all phone systems that support SIP or ISDN30.

Typically if you are calling consumers clients would use predictive dialling above 8 agents unless their data is very expensive and simply cannot afford to drop a call. If you are running smaller [...]

AMD is the process of automatically filtering out answering machines before they get to the agent. Daviker’s dialler has answering machine detection which can eliminate up to 80% of [...]

We would recommend a minimum of 8 agents, but this can be slightly lower dependent on the contact rate of your data and expected call durations. With a lower number of agents you would have [...]

Good question! Very simply predictive dialling works by calculating when an agent is likely to finish their current call and before the current call is completed initiating another number to make [...]