Speech Archives

Will Daviker Speech Analytics be able to analyse my agent’s regional accents and work in multiple languages?

It certainly will, with Daviker Speech Analytics we can create custom phonetics phrase matching to suit your agents and customers dialects and languages.

Can we flag high risk calls to management as calls are being made?

Yes you can! As soon as a call is completed Daviker Speech Analytics will analyse the call and flag it to management immediately via an intuitive dashboard if it is considered to be high risk or [...]

What format are the call recordings kept in?

Calls are kept in an encrypted GSM WAV file which cannot be modified and admissible in court.

How accurate is Daviker Speech Analytics?

The answer is very. Daviker Speech Analytics depends on creating phonetic phrases specific to your required search criteria. The better the criteria is, the better the analysis will be. An [...]

Can we search historical call recordings?

Yes. Daviker Speech Analytics can mine old call recordings for important information to identify things that may have been missed in the past. This will be dependent on your current call [...]

What type of calls can Daviker Speech Analytics monitor?

Daviker Speech Analytics can monitor all calls in and out of your business across many different platforms. We can monitor calls on your telephone system, inbound call centre platform, dialler [...]

What does Daviker Speech Analytics do?

Daviker Speech Analytics monitors and analyses the audio content of your calls 24/7/365. It enables your business to automatically check what is and what isn’t being said on every call, allowing [...]