Daviker Speech Analytics can reduce compliance costs significantly by focusing your compliance team on the high risk or low quality calls in the business rather than spending time looking for [...]
Compliance will be significantly improved with Speech Analytics due to the fact that every call, rather than a small percentage are being checked. With Speech Analytics each call is scored [...]
Daviker Speech Analytics drives performance by allowing every call made by every agent to be checked for cross selling opportunities, the use of best practice and appropriate closing techniques. [...]