Why Workflow Solutions Benefit The Financial Sector
The financial sector is built around data processes to help manage bank details, customer information and to make sure money is placed in the correct account. It’s crucial for finance service [...]
What’s the Difference Between Workforce Management and Workflow Software?
There are a lot of phrases thrown about in relation to improving the productivity of a contact centre, and many are quite self-explanatory. But when the terms are quite similar—such as is the [...]
Workflow Software – What You Need To Know
You may have heard workflow software mentioned, but if you’ve never used it, you might not be totally certain of what it actually does. It’s important to realise that not all workflow [...]
5 Tips To Reduce Call Centre Staff Costs
A typical call centre has one core purpose – to generate or protect income. It may be an outbound sales team or an inbound customer support department, but the call centre is there to [...]
10 Steps To Strategic Workforce Planning
What is Strategic Workforce Planning? There’s an easy answer, and a more complex one. The easy answer is, Strategic Workforce Planning is all about planning ahead so that your workforce is [...]
What is Workforce Planning?
Workforce planning is exactly what it sounds like – forecasting your labour needs, so that you can ensure you have enough staff present on any given day – but as a technological [...]
9 Reasons To Automate Workflow
At Daviker TotalWorkFlow, we believe that automating your workflow is a must. And why wouldn’t we? It’s what we do. In today’s target driven working environment, it is crucial that as little time [...]
