Telephony ISDN vs SIP lines

ISDN and SIP lines are two of the main telephony options for businesses of all sizes, and each offers its own advantages – so which is right for you? First of all, it’s worth defining [...]

How Does A Predictive Dialler Work?

A predictive dialler is a useful addition to any contact centre, helping to reduce the risk of wrongly entered numbers and improve call handling and compliance alike. But what exactly is a [...]

How To Get Your Telecoms Right

Businesses of all kinds communicate over the phone on a daily basis, whether with suppliers, existing customers, marketing prospects or anybody else for that matter. So what are the priorities [...]