Why do you need a Dialler?

A well-trained contact centre can be a thing of beauty, with call operators slickly dialling number after number, placing as many calls as they can over the course of the day – so why do [...]

Choosing the Right Predictive Dialler

A predictive dialler is a good way to improve efficiency in an outbound contact centre, but not all predictive diallers are the same – so how do you know which one you should choose? In the [...]

How Does A Predictive Dialler Work?

A predictive dialler is a useful addition to any contact centre, helping to reduce the risk of wrongly entered numbers and improve call handling and compliance alike. But what exactly is a [...]

How To Improve Your Outbound Dialler

An outbound dialler is a core component in running effective call centre operations, and if you are still relying on manual dialling, adding an automated outbound dialler to your call centre [...]

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