Predictive Dialler

There are several contact centre solutions that can help you manage your workforce and workflows, predictive diallers to speed up outbound call placement, and so on – but what exactly is [...]

A well-trained contact centre can be a thing of beauty, with call operators slickly dialling number after number, placing as many calls as they can over the course of the day – so why do [...]

Success, Efficiency and Profit Contact centre managers are constantly looking for ways to operate highly successful, efficient and profitable contact strategies. If you fall into this camp, you [...]

With Christmas approaching, call centres all over the UK are well into the busiest period of the year. If your company experiences seasonal peaks during the autumn and winter months, there are [...]

When predictive dialler software was introduced, it was a technological development that changed the face of contact centres. Designed for the purpose of increasing efficiency and productivity, [...]

Preview, progressive and predictive diallers are all technologies you might have heard mentioned in relation to call centre productivity; but what is the difference between each method? While [...]

A predictive dialler is a good way to improve efficiency in an outbound contact centre, but not all predictive diallers are the same – so how do you know which one you should choose? In the [...]

A typical call centre has one core purpose – to generate or protect income. It may be an outbound sales team or an inbound customer support department, but the call centre is there to [...]

A predictive dialler is a useful addition to any contact centre, helping to reduce the risk of wrongly entered numbers and improve call handling and compliance alike. But what exactly is a [...]

An outbound dialler is a core component in running effective call centre operations, and if you are still relying on manual dialling, adding an automated outbound dialler to your call centre [...]