A newly published book explains why it makes sense for contact centres to encourage customers to complain if they are unhappy with a product or a service – and how interactive voice [...]
These days, everything seems digital. From online contact forms, to live chat features, there are plenty of new media marketing channels designed to help companies sell their products and [...]
Synergy is an important factor of the Daviker brand and it’s why we’ve partnered with leading suppliers of software solutions around the world. Here is a brief introduction to each company and [...]
Speech Analytics is a powerful tool that will really improve and be advantageous to your call centre. We’re all told that the benefits are wide and far-reaching, not only affecting your customers [...]