Why you should encourage customers to complain
A newly published book explains why it makes sense for contact centres to encourage customers to complain if they are unhappy with a product or a service – and how interactive voice [...]
5 Reasons Why Contact Centres Are Crucial for Sales and Customer Experience
These days, everything seems digital. From online contact forms, to live chat features, there are plenty of new media marketing channels designed to help companies sell their products and [...]
Introducing Daviker’s partners
Synergy is an important factor of the Daviker brand and it’s why we’ve partnered with leading suppliers of software solutions around the world. Here is a brief introduction to each company and [...]
How Will Speech Analytics Benefit My Business?
Speech Analytics is a powerful tool that will really improve and be advantageous to your call centre. We’re all told that the benefits are wide and far-reaching, not only affecting your customers [...]
