Talk more and talk better with contact centre technology
Contact centre technology is all about making the best use of your talk time – and that means talking more, not less. Call centre technologies like Daviker Dialler automate the [...]
How Daviker call centre technologies deliver big-number benefits
You’ll often see some big-number benefits quoted in relation to Daviker call centre technologies, from double digit savings on operating costs, to triple digit increases in productivity.
How contact centre solutions can save outsourced call centre contracts
Daviker’s contact centre solutions tackle a range of common problems faced by all kinds of call centres, but which could particularly help to save outsourced call centre contracts that are [...]
Why you should encourage customers to complain
A newly published book explains why it makes sense for contact centres to encourage customers to complain if they are unhappy with a product or a service – and how interactive voice [...]
Rising to the unique challenges of debt collection call centres
Debt collection call centres face some unique challenges. Call agents may be asked to contact vulnerable individuals. Calls are often aimed at recovering funds – not improving customer [...]
Time running out for PPI claims management call centres
As we move into 2019, the final countdown begins for PPI claims management call centres to reach as many claimants as possible before August 29th. With the Financial Conduct Authority heavily [...]
How the TouchStar Predictive Dialler Can Help Your Contact Centre
What is it? The Touchstar Predictive Dialler is an end-to-end outbound dialler and full service contact centre solution, providing all the features you need to operate a successful and profitable [...]
