Contact Centres

A newly published study has noted the vital service performed by call centres during the COVID-19 pandemic – even going as far as to suggest that some contact centre workers deserve [...]

Optimising call centre wait times for inbound customer communications goes far beyond just connecting each call to an agent as fast as possible. In multi-skill contact centres, you also need to [...]

Contact centre technology is all about making the best use of your talk time – and that means talking more, not less. Call centre technologies like Daviker Dialler automate the [...]

You’ll often see some big-number benefits quoted in relation to Daviker call centre technologies, from double digit savings on operating costs, to triple digit increases in productivity.

Daviker’s contact centre solutions tackle a range of common problems faced by all kinds of call centres, but which could particularly help to save outsourced call centre contracts that are [...]

A newly published book explains why it makes sense for contact centres to encourage customers to complain if they are unhappy with a product or a service – and how interactive voice [...]

Debt collection call centres face some unique challenges. Call agents may be asked to contact vulnerable individuals. Calls are often aimed at recovering funds – not improving customer [...]

As we move into 2019, the final countdown begins for PPI claims management call centres to reach as many claimants as possible before August 29th. With the Financial Conduct Authority heavily [...]

What is it? The Touchstar Predictive Dialler is an end-to-end outbound dialler and full service contact centre solution, providing all the features you need to operate a successful and profitable [...]