The DMA has published new guidance on contact centre compliance, reminding contact centre operators of the various different organisations that hold them accountable.
Many contact centre staff will tell you that the patience of a saint certainly comes in handy when working in this industry. Learning how to handle disgruntled customers takes not only patience [...]
When predictive dialler software was introduced, it was a technological development that changed the face of contact centres. Designed for the purpose of increasing efficiency and productivity, [...]