DMA issues new advice on contact centre compliance
The DMA has published new guidance on contact centre compliance, reminding contact centre operators of the various different organisations that hold them accountable.
Agent Advice: Helping Your Team Deal with ‘Angry Customers’
Many contact centre staff will tell you that the patience of a saint certainly comes in handy when working in this industry. Learning how to handle disgruntled customers takes not only patience [...]
How to Use Your Predictive Dialler Without Breaking The Law
When predictive dialler software was introduced, it was a technological development that changed the face of contact centres. Designed for the purpose of increasing efficiency and productivity, [...]
How Will Speech Analytics Benefit My Business?
Speech Analytics is a powerful tool that will really improve and be advantageous to your call centre. We’re all told that the benefits are wide and far-reaching, not only affecting your customers [...]
HomeServe Record Breaking Fine for Mis-Selling
Read Davikers latest press release on the record breaking fine HomeServe face for mis-selling.
PCI Headaches? Let’s make that pain go away.
One of the most complicated compliance processes in a contact centre is taking credit card payments in a PCI compliant manner. Daviker SafePay makes that headache go away by removing you contact [...]
