Are You Cloud Contact Centre Ready?

Contact centres are under ever-increasing pressure to evolve – particularly within the customer service industry and its rapidly-changing technology. Speculation as to how this will play out [...]

The Clouds Are Gathering

It’s not so long ago that cloud computing was a totally new term – now it’s made its way into consumer electronics, popular culture and, of course, into the business world with [...]

5 Benefits Of Cloud Contact Centres

Just as it is in many other areas of computing, cloud technology is becoming an increasingly important aspect of contact centre solutions – but why are cloud contact centres so compelling? [...]

5 Benefits of Cloud Computing

Just a few short years ago, the term 'cloud computing' was unfamiliar to most people, and dismissed by some as just another buzz word. Since then, it has become the standard way of working in [...]