UK call centre monitoring and training is part of what makes the contact centre industry unique – a way for call centre managers to observe the language used by call agents, and to provide [...]
Speech Analytics is a powerful tool that will really improve and be advantageous to your call centre. We’re all told that the benefits are wide and far-reaching, not only affecting your customers [...]
How can you improve call centre call quality monitoring without spending all of your time listening in on your call operators’ conversations? It’s a dilemma faced by many call centre [...]