HomeServe Record Breaking Fine for Mis-Selling

/ Compliance

The importance of sales compliance was highlighted recently when HomeServe plc were fined £34.5m relating to mainly historic sales and marketing, complaints handling, and controls and governance issues. This hefty penalty demonstrates just how seriously the Financial Conduct Authority view non-compliance and it will have come as a shock to HomeServe plc who were expecting a figure much less than this.

As speech analytics software providers, Daviker can supply solutions to help ensure compliance is met by silently monitoring the audio content of sales calls. The software flags up the least compliant calls for further investigation thereby allowing management to take action before it gets to the stage of penalty fines.

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