When is it Right to Switch to Cloud Contact Centre?
The simple answer is: now – unless you prefer the complications of accommodating and maintaining on-site hardware and being frustrated by capacity limitations. Of course, the true answer is a [...]
5 Benefits Of Cloud Contact Centres
Just as it is in many other areas of computing, cloud technology is becoming an increasingly important aspect of contact centre solutions – but why are cloud contact centres so compelling? [...]
How Workforce Management Has Evolved
Workforce management technology has been around since personal computers became commonplace in the early 1980s, and three decades on it, like computers themselves, has evolved considerably. From [...]
