The simple answer is: now – unless you prefer the complications of accommodating and maintaining on-site hardware and being frustrated by capacity limitations. Of course, the true answer is a [...]
Just as it is in many other areas of computing, cloud technology is becoming an increasingly important aspect of contact centre solutions – but why are cloud contact centres so compelling? [...]
Workforce management technology has been around since personal computers became commonplace in the early 1980s, and three decades on it, like computers themselves, has evolved considerably. From [...]