How To Manage Call Centre Shifts

A modern-day call centre is a complex environment, with communication both inbound and outbound via conventional landlines, VoIP calls, videoconferencing, social media, email, live website chat, [...]

10 Steps To Strategic Workforce Planning

What is Strategic Workforce Planning? There’s an easy answer, and a more complex one. The easy answer is, Strategic Workforce Planning is all about planning ahead so that your workforce is [...]

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