How To Improve Call Centre Call Quality Monitoring
How can you improve call centre call quality monitoring without spending all of your time listening in on your call operators’ conversations? It’s a dilemma faced by many call centre [...]
5 Tips To Reduce Call Centre Staff Costs
A typical call centre has one core purpose – to generate or protect income. It may be an outbound sales team or an inbound customer support department, but the call centre is there to [...]
Daviker Sponsor St Andrews All Stars
Continuing with our community theme, Daviker are now the proud sponsors of St Andrews All Stars Under 9’s FC.
How To Manage Call Centre Shifts
A modern-day call centre is a complex environment, with communication both inbound and outbound via conventional landlines, VoIP calls, videoconferencing, social media, email, live website chat, [...]
10 Steps To Strategic Workforce Planning
What is Strategic Workforce Planning? There’s an easy answer, and a more complex one. The easy answer is, Strategic Workforce Planning is all about planning ahead so that your workforce is [...]
