How Does A Predictive Dialler Work?
A predictive dialler is a useful addition to any contact centre, helping to reduce the risk of wrongly entered numbers and improve call handling and compliance alike. But what exactly is a [...]
What is Workforce Planning?
Workforce planning is exactly what it sounds like – forecasting your labour needs, so that you can ensure you have enough staff present on any given day – but as a technological [...]
How To Get Your Telecoms Right
Businesses of all kinds communicate over the phone on a daily basis, whether with suppliers, existing customers, marketing prospects or anybody else for that matter. So what are the priorities [...]
Daviker Support Local Charity ‘Wood Street Mission’
Daviker are proud to be supporting local Manchester charity, Wood Street Mission founded in 1869.
Workflow Management And Financial Services – The Benefits
The processes that take place on a day-to-day basis in the financial services sector can be repetitive yet time-consuming, but with good workflow management their repetitive nature can be used to [...]
