How Does A Predictive Dialler Work?

A predictive dialler is a useful addition to any contact centre, helping to reduce the risk of wrongly entered numbers and improve call handling and compliance alike. But what exactly is a [...]

What is Workforce Planning?

Workforce planning is exactly what it sounds like – forecasting your labour needs, so that you can ensure you have enough staff present on any given day – but as a technological [...]

How To Get Your Telecoms Right

Businesses of all kinds communicate over the phone on a daily basis, whether with suppliers, existing customers, marketing prospects or anybody else for that matter. So what are the priorities [...]