How contact centre data analysis helps reduce costs

Contact centre solutions like Daviker’s help you to record and analyse calls, but how does that contact centre data analysis translate into cost savings? A paper presented at the EGUK Computer Graphics & Visual Computing 2018 conference at Swansea University gives some fresh insight into how contact centre data analysis similar to that enabled by […]

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The Personal Touch: How call centre technologies help you serve all ages

Whether it’s predictive diallers that get through more calls faster, workflow solutions that allocate tasks to the best person for the job, or speech analytics that track certain key words and phrases in calls, Daviker’s contact centre solutions help you to cater better for customers of all ages. A crucial benchmark is being reached at […]

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Next month!! Have you started the approach to GDPR compliance?

In May 2018 the time allowed to implement GDPR compliance runs out, and if you continue to collect and control people’s data in a non-compliant way, you run the risk of large fines and penalties. GDPR is the General Data Protection Regulation. It applies across the EU and is being introduced into law in the […]

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Comprehensive call centre monitoring for GDPR compliance

Call centre technology including speech analytics and voice call monitoring will be even more essential from May 2018 in order to ensure GDPR compliance as the new regulation comes into effect. The General Data Protection Regulation is due to come into force on May 25th and introduces new, stricter rules about the way businesses collect […]

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How do call centres choose a predictive dialler?

A predictive dialler can be a valuable investment for call centres of all kinds, helping to eliminate misdialled numbers and lengthy waits for ringing lines to be answered, but what are the factors that go into choosing a predictive dialler? Well, there are a few ways to choose a predictive dialler, and they depend on […]

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Merry Christmas from Daviker

It’s been a busy year at Daviker, with major new supply sectors to provide with our speech analytics and voice analysis software, and many more customers’ call centre operations streamlined with the addition of our TouchStar predictive dialler. Long-term customers may remember in the latter half of 2017 we were granted approval to supply to […]

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What is Speech Analytics, and how does it benefit contact centres?

There are several contact centre solutions that can help you manage your workforce and workflows, predictive diallers to speed up outbound call placement, and so on – but what exactly is Speech Analytics? While the other call centre solutions are perhaps a bit more intuitive, as you can directly see how they apply to placing […]

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Why do you need a Dialler?

A well-trained contact centre can be a thing of beauty, with call operators slickly dialling number after number, placing as many calls as they can over the course of the day – so why do you need a Dialler to take over that part of the process? TouchStar Predictive Diallers offer automated dialling, so individual […]

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What is the future of GDPR?

GDPR is the General Data Protection Regulation, due to come into force on May 25th 2018 across the EU, and will update, and in some ways replace, the UK’s own 1998 Data Protection Act. As an EU Regulation, you might reasonably ask how the GDPR will be affected by Brexit – the UK filed Article […]

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How the TouchStar Predictive Dialler Can Help Your Contact Centre

What is it? The Touchstar Predictive Dialler is an end-to-end outbound dialler and full service contact centre solution, providing all the features you need to operate a successful and profitable call centre. The Predictive Dialler automates the dialling process – meaning your operators no longer have to wait for the phone to be answered, or […]

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