In May 2018 the time allowed to implement GDPR compliance runs out, and if you continue to collect and control people’s data in a non-compliant way, you run the risk of large fines and penalties. GDPR is the General Data Protection Regulation. It applies across the EU and is being introduced into law in the […]

Call centre technology including speech analytics and voice call monitoring will be even more essential from May 2018 in order to ensure GDPR compliance as the new regulation comes into effect. The General Data Protection Regulation is due to come into force on May 25th and introduces new, stricter rules about the way businesses collect […]

A predictive dialler can be a valuable investment for call centres of all kinds, helping to eliminate misdialled numbers and lengthy waits for ringing lines to be answered, but what are the factors that go into choosing a predictive dialler? Well, there are a few ways to choose a predictive dialler, and they depend on […]

It’s been a busy year at Daviker, with major new supply sectors to provide with our speech analytics and voice analysis software, and many more customers’ call centre operations streamlined with the addition of our TouchStar predictive dialler. Long-term customers may remember in the latter half of 2017 we were granted approval to supply to […]

There are several contact centre solutions that can help you manage your workforce and workflows, predictive diallers to speed up outbound call placement, and so on – but what exactly is Speech Analytics? While the other call centre solutions are perhaps a bit more intuitive, as you can directly see how they apply to placing […]

A well-trained contact centre can be a thing of beauty, with call operators slickly dialling number after number, placing as many calls as they can over the course of the day – so why do you need a Dialler to take over that part of the process? TouchStar Predictive Diallers offer automated dialling, so individual […]

GDPR is the General Data Protection Regulation, due to come into force on May 25th 2018 across the EU, and will update, and in some ways replace, the UK’s own 1998 Data Protection Act. As an EU Regulation, you might reasonably ask how the GDPR will be affected by Brexit – the UK filed Article […]

What is it? The Touchstar Predictive Dialler is an end-to-end outbound dialler and full service contact centre solution, providing all the features you need to operate a successful and profitable call centre. The Predictive Dialler automates the dialling process – meaning your operators no longer have to wait for the phone to be answered, or […]

Daviker Speech Analytics monitors every call your contact centre makes or receives, 24 hours a day, 365 days a year, and flags up those that contain certain trigger words or phrases of interest to your Quality Control department. This gives you round-the-clock real-time monitoring of every customer interaction, from selling new contracts and upgrades, to […]

The money you spend on your employees is likely to be one of the biggest overall expenses your business faces, so it’s important to get maximum return on investment out of those man hours. Making the best use of your employees isn’t just good for your bottom line; it can also be good for morale, […]