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Optimising call centre wait times for inbound customer communications goes far beyond just connecting each call to an agent as fast as possible. In multi-skill contact centres, you also need to [...]

Contact centre technologies like Daviker’s can help your business to cope with an ageing population, both among your customers and in your workforce. The challenges and opportunities raised [...]

Contact centre technology is all about making the best use of your talk time – and that means talking more, not less. Call centre technologies like Daviker Dialler automate the [...]

Call centre technology – and especially good call centre technology – remains the most desirable option when it comes to serving customers better and providing support. A recently [...]

You’ll often see some big-number benefits quoted in relation to Daviker call centre technologies, from double digit savings on operating costs, to triple digit increases in productivity.

Daviker’s contact centre solutions tackle a range of common problems faced by all kinds of call centres, but which could particularly help to save outsourced call centre contracts that are [...]

A newly published book explains why it makes sense for contact centres to encourage customers to complain if they are unhappy with a product or a service – and how interactive voice [...]

The DMA has published new guidance on contact centre compliance, reminding contact centre operators of the various different organisations that hold them accountable.

UK call centre monitoring and training is part of what makes the contact centre industry unique – a way for call centre managers to observe the language used by call agents, and to provide [...]

Debt collection call centres face some unique challenges. Call agents may be asked to contact vulnerable individuals. Calls are often aimed at recovering funds – not improving customer [...]