At Daviker, we understand that the solutions we supply provide a critical part of our customers organisation and because of this we provide each of our customers with as much support and training as possible. We’re proud of our Customer Support team and the way they support Daviker customers 24/7. Based out of the UK our team follows ITIL and ISO methodologies to deliver a consistently high level of customer service.
Do you need a quick refresher on one of our products, or want some training from the comfort of your office? If so please follow this link to book onto one of our training webinars.
In some cases a webinar simply isn’t enough. If you want get completely immersed in a specific solution (for free!) then why don’t you follow this link and come and see us in person.
At Daviker we believe in clear honest pricing with no hidden extras, follow this link to access our Telecoms Services billing portal so you can view your paper bill in more detail.
Many contact centre staff will tell you that the patience of a saint certainly comes in handy when working in this industry. Learning how to handle disgruntled customers takes not only patience but time and skill too; it’s a necessity as customers will frequently express their frustration by aiming their complaints at staff members.
We’re delighted to announce that Daviker has recently been awarded an agreement to supply to the public sector. This will be under the G-Cloud 8 framework. What Is G-Cloud 8? G-Cloud is an initiative targeted at public-sector bodies in departments of the UK Government of commodity IT services; particularly bodies that use various cloud computing software. The initiative consists of a […]
The speech analytics market has hit global headlines this month, as research into its growth has been released by multinational market research firm, MarketsandMarkets. Figures indicate that the speech analytics market is estimated to grow from USD 589.1 million in 2015 to USD 1.60 billion by 2020. This represents an estimated Compound Annual Growth Rate […]
DDC Outsourcing Solutions has been developing and delivering critical information management and BPO solutions since 1987. Services include digital mailroom solutions, customer acquisition, multimedia response handling and accounts payable processing, as well as document scanning, data capture and many more.