Workforce Management Software | Schedule Staff Shifts
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Workforce Management

Accurately forecasts your exact workforce requirements.

Workforce Management looks at all the different interactions within your contact centre and your business and using statistical analysis makes sure you have the right staff with the right skills in place to meet your goals. It does this whilst at the same time keeping your staff levels, and therefore costs, to a minimum.

This solution allows you to be flexible with your shifts and staff, and uses this flexibility to meet your customers’ needs. The beauty of Workforce Management is that you can actually see the cost of each shift you create. With this solution, we’ve seen staffing costs decrease by more than 30%, as well as huge reductions in administration workload – schedules can be created for 1000’s of staff, factor in tens of thousands of criteria and then be distributed to everyone involved in minutes.

WorkForce Testimonial
WorkForce quote

A business using Workforce Management will have a better understanding of all the channels they have to serve, understand their workforce’s availability and skills, and therefore have a much better chance of delivering customer excellence whilst creating a more satisfied workforce.

We understand contact centres as a whole and therefore our Workforce Management System and our expertise combine to take into account the demands, inputs and processes within your business to provide a solution to manage your workforce optimally whilst better serving your customers.

Download our Workforce Management Solution Guide

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Workforce Management Film


Key Features
  • Uses statistical analysis to make sure you have the right staff, with the right skills, in place to meet your goals.
  • Consolidates all your interactions into one system.
  • Matches schedules with your work force’s availability.
  • Distributes the schedule to your team via email and SMS.
  • Obvious and immediate staff saving.
  • Allows you to be flexible with shifts, staff and use this flexibility to meet your customer’s needs.
  • Creates schedules for thousands of staff, factoring tens of thousands of criteria, and distributes the schedules to everyone involved, in minutes.
  • Ability to offer shifts that would have been too difficult to administrate previously, such as - part-time, occasional hours, and flexi-time.
  • Your customers will notice an improved level of service.
  • Your business will have a better understanding of all the channels they have to serve.
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Reduce Overall Staff Costs by up to 30%.

By making sure you have the right number of staff with the right skills to meet your day-to-day operational demands, Workforce Management can reduce your workforce costs by up to 30% whilst still meeting your desired SLA’s.

Increase Forecast Accuracy for all Interactions.

Monitoring interactions, forecasting demands and scheduling a workforce is a continually evolving business challenge. Davikers Workforce Management quickly uses statistical historical analysis rather than guesswork and assumptions to provide highly accurate, efficient and cost-effective workforce schedules.

Benefit icon
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alt="Benefit icon"

Consolidate, Analyse & Forecast in one Easy to use Solution.

Davikers Workforce Managment consolidates and analyses all your business interactions channels such as email, phone calls and workflow tasks. Then, using statistical analysis and historical trends, Daviker Workforce Management accurately forecasts your exact workforce requirements.

Reduce Administration & Automate Laborious Tasks.

Davikers Workforce Management automates laborious tasks such as shift creation, communication and administration generating forecasts in as little as 30 seconds. All holiday requests, shift exchanges and absences are all handled quickly and easily by Workforce Management. Forecasts can then be communicated to the whole workforce at the click of a button via email and SMS.

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Core Solutions.
Customers & Friends.
General Dynamics
Totemic
Marston Group
Van Compare
Commercial Power
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Accurately forecasts your exact workforce requirements.

Workforce Management looks at all the different interactions within your contact centre and your business and using statistical analysis makes sure you have the right staff with the right skills in place to meet your goals. It does this whilst at the same time keeping your staff levels, and therefore costs, to a minimum.

This solution allows you to be flexible with your shifts and staff, and uses this flexibility to meet your customers’ needs. The beauty of Workforce Management is that you can actually see the cost of each shift you create. With this solution, we’ve seen staffing costs decrease by more than 30%, as well as huge reductions in administration workload – schedules can be created for 1000’s of staff, factor in tens of thousands of criteria and then be distributed to everyone involved in minutes.

WorkForce Testimonial
WorkForce quote

A business using Workforce Management will have a better understanding of all the channels they have to serve, understand their workforce’s availability and skills, and therefore have a much better chance of delivering customer excellence whilst creating a more satisfied workforce.

We understand contact centres as a whole and therefore our Workforce Management System and our expertise combine to take into account the demands, inputs and processes within your business to provide a solution to manage your workforce optimally whilst better serving your customers.

Online Request

DemoTrialConsultation



Please leave this field empty.

captcha

Add me to your mailing list

Download our Workforce Management Solution Guide

Reduce workforce costs by up to 30%

Benefit icon

Reduce Overall Staff Costs by up to 30%.

By making sure you have the right number of staff with the right skills to meet your day-to-day operational demands, Workforce Management can reduce your workforce costs by up to 30% whilst still meeting your desired SLA’s.

Increase Forecast Accuracy for all Interactions.

Monitoring interactions, forecasting demands and scheduling a workforce is a continually evolving business challenge. Davikers Workforce Management quickly uses statistical historical analysis rather than guesswork and assumptions to provide highly accurate, efficient and cost-effective workforce schedules.

Benefit icon
Benefit icon

Consolidate, Analyse & Forecast in one Easy to use Solution.

Davikers Workforce Managment consolidates and analyses all your business interactions channels such as email, phone calls and workflow tasks. Then, using statistical analysis and historical trends, Daviker Workforce Management accurately forecasts your exact workforce requirements.

Reduce Administration & Automate Laborious Tasks.

Davikers Workforce Management automates laborious tasks such as shift creation, communication and administration generating forecasts in as little as 30 seconds. All holiday requests, shift exchanges and absences are all handled quickly and easily by Workforce Management. Forecasts can then be communicated to the whole workforce at the click of a button via email and SMS.

Benefit icon

Key Features:

  • Fast to install, easy to use – see benefits immediately.
  • Build forecasts in as little as 30 seconds considering historical trends, current environmental factors and special occasions or activities.
  • View all interactions across the whole business in one easy to use solution.
  • Build ‘what if’ scenarios:
    • What's the best performance I can get with my current resources?
    • What resources would I need to deliver X level of performance?
  • Ensure you have the right workforce in terms of numbers and skill levels.
  • Instantly identify the cost of a shift or schedule.
  • Easily accommodate individual staff requirements and identify absenteeism.
  • Administration automation:
    • Automatically communicate shift schedules to staff by email and SMS.
    • Automatically manage holiday requests and shift swaps.
  • Real-time adherence, identify deviations from forecast before they become problems.
  • Adhere to labour laws and employment contract obligations.
  • Empower staff to view shifts online, manage their own shifts, holidays and even breaks within predefined rules.
  • Continual free of charge upgrades to keep your workforce solution compliant and cutting edge.

Who will use Workforce Management?

Team Leader

Loves the fact her team is informed, empowered and being utilised efficiently.

HR Manager

Can quickly and easily create schedules that can be communicated to the workforce at the click of a button.

Finance Director

Can save money on payroll without compromising quality with a solution that has a very fast ROI.

Managing Director

Can plan campaigns and new projects with a complete overview and consideration for what is going on in the whole business.

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