TouchStar is the complete outbound dialler and contact centre solution providing all of the features and functionalities you need to operate a highly successful and profitable contact strategy.
Our Predictive Dialler automates the dialling process, meaning your call centre operators do not have to sit waiting for the phone to be answered, to go to voicemail, or to ring off completely, which means they can spend more time on calls – talk time can increase by up to 400%.
With TouchStar, data utilisation and penetration can be increased by as much as 600% whilst ensuring you are 100% Ofcom, TPS and PCI compliant. The full reporting suite gives Managers real-time and historical information providing them with the tools to drive the performance of the call centre and make immediate changes where necessary. The full call recording capabilities and advanced scripting function are easy to use and effective.
The TouchStar predictive dialler is a cost effective, feature rich outbound dialler provided by a company that has the resources to support your business and has a proven track record of delivering 1st class solutions
TouchStar has been proven to increase productivity from manual dialling by up to 400% and even by up to 190% over other predictive diallers. By removing unproductive calls such as no answers, answering machines and dead numbers from ever reaching agents talk time can increase by a factor of three. Further productivity gains are provided by agent, campaign and data management information which allows you to see exactly what is going on in your contact centre in real time.
With data becoming more difficult and expensive to source it is essential to achieve the best utilisation in order to maximise your investment and returns. TouchStar drives down data costs by identifying duplicates in new data files and increasing data penetration and utilisation. TouchStar provides detailed management information allowing contact centre staff to quickly assess which data is performing in real time.
Daviker are at the forefront of contact centre compliance and regularly work with governing bodies to advise on compliance within the industry. TouchStar complies with all current regulations such as Ofcom, PCI and TPS. TouchStar promotes best practice in your contact centre through the use of intelligent scripting, coaching and monitoring and real time reporting enabling you to create trusted process and identify quickly if they aren’t being followed. With TouchStar you won’t have to sacrifice compliance to achieve incredible performance.
By increasing the overall productivity in the contact centre TouchStar has been able to deliver savings in direct staff costs of up to 60%. Further savings are delivered through reduced management overhead and office costs.
We’re celebrating our solid gold partnership; having successfully utilised the services of leading Customer Relationship Management software providers, Gold-Vision for many years. We’re delighted that we now use the company’s most advanced modules, so here’s a little bit more about how we work together.
Calling all clients, partners and fellow members of the outbound marketing industry…Many of you have not yet seen the latest consultation released by OFCOM so as it stands, the laws that govern our industry are set to change. However, it’s not too late – we have 8 weeks left to submit feedback to the changes […]
At the start of October, the team here at Daviker attended the National Sales Conference, hosted at the Ricoh Arena in Coventry. Specifically designed to develop the sales profession, the event is supported by the prestigious Institute of Sales and Marketing Management (ISMM) – an institute which the Daviker team are all proud to be […]
We joined forces with telecommunications giant BT last month to showcase the latest innovations in cloud contact centre technologies, despite tube strikes across London threatening to prevent the event from happening at all. Although figures were lower than expected, the event was a huge success, with personnel from such well-respected companies as Ofcom, BT and […]