TouchStar is the complete outbound dialler and contact centre solution providing all of the features and functionalities you need to operate a highly successful and profitable contact strategy.
Our Predictive Dialler automates the dialling process, meaning your call centre operators do not have to sit waiting for the phone to be answered, to go to voicemail, or to ring off completely, which means they can spend more time on calls – talk time can increase by up to 400%.
With TouchStar, data utilisation and penetration can be increased by as much as 600% whilst ensuring you are 100% Ofcom, TPS and PCI compliant. The full reporting suite gives Managers real-time and historical information providing them with the tools to drive the performance of the call centre and make immediate changes where necessary. The full call recording capabilities and advanced scripting function are easy to use and effective.
The TouchStar predictive dialler is a cost effective, feature rich outbound dialler provided by a company that has the resources to support your business and has a proven track record of delivering 1st class solutions
TouchStar has been proven to increase productivity from manual dialling by up to 400% and even by up to 190% over other predictive diallers. By removing unproductive calls such as no answers, answering machines and dead numbers from ever reaching agents talk time can increase by a factor of three. Further productivity gains are provided by agent, campaign and data management information which allows you to see exactly what is going on in your contact centre in real time.
With data becoming more difficult and expensive to source it is essential to achieve the best utilisation in order to maximise your investment and returns. TouchStar drives down data costs by identifying duplicates in new data files and increasing data penetration and utilisation. TouchStar provides detailed management information allowing contact centre staff to quickly assess which data is performing in real time.
Daviker are at the forefront of contact centre compliance and regularly work with governing bodies to advise on compliance within the industry. TouchStar complies with all current regulations such as Ofcom, PCI and TPS. TouchStar promotes best practice in your contact centre through the use of intelligent scripting, coaching and monitoring and real time reporting enabling you to create trusted process and identify quickly if they aren’t being followed. With TouchStar you won’t have to sacrifice compliance to achieve incredible performance.
By increasing the overall productivity in the contact centre TouchStar has been able to deliver savings in direct staff costs of up to 60%. Further savings are delivered through reduced management overhead and office costs.
As members of the UK Contact Centre Forum, we made a point to attend the LSCCF (London and South East Contract Centre Forum) and YCFF (Yorkshire Contact Centre Forum) on the 22nd and 28th May. The London event was attended by over 150 members of the London and South East CFF. Business Manager Nigel James […]
Cloud Contact Centre technology is vital to solving issues like limited customer interaction channels and inflexible management systems. These issues and more will be addressed at the Daviker Presents BT: Cloud Innovation – How To Set Up A Contact Centre In 30 Minutes seminar, taking place on Monday 8th June at BT’s Media Suite in […]
Daviker achieved great levels of audience participation in our ‘BT Futurologist talks “Seven Global Contact Centre Trends”’ webinar on the 17th March. Managing Director, Dave Fricker hosted a lively debate centred on trends set to affect UK Contact Centres in future, featuring input from a panel of leading thinkers in the contact centre industry. A […]
Revolutionary cloud contact centre capability, powered by BT Wholesale, to be unveiled at exclusive free-of-charge showcase in Manchester. Cloud Contact Centre (CCC), our new multi-channel solution, handles voice, email, SMS and chat – everything required to run a contact centre in a single product, with no need to install software, meaning installation takes hours, not […]