Hundreds of contact centres worldwide are already using TouchStar to increase productivity, reduce costs and increase compliance.
TouchStar is the complete outbound dialler and contact centre solution providing all of the features and functionalities you need to operate a highly successful contact strategy.
TouchStar has been proven to increase productivity from manual dialling by up to 400% and even by up to 190% over other predictive diallers. By removing unproductive calls such as no answers, answering machines and dead numbers from ever reaching agents talk time can increase by a factor of three. Further productivity gains are provided by agent, campaign and data management information which allows you to see exactly what is going on in your contact centre in real time.
With data becoming more difficult and expensive to source it is essential to achieve the best utilisation in order to maximise your investment and returns. TouchStar drives down data costs by identifying duplicates in new data files and increasing data penetration and utilisation. TouchStar provides detailed management information allowing contact centre staff to quickly assess which data is performing in real time.
Daviker are at the forefront of contact centre compliance and regularly work with governing bodies to advise on compliance within the industry. TouchStar complies with all current regulations such as Ofcom, PCI and TPS. TouchStar promotes best practice in your contact centre through the use of intelligent scripting, coaching and monitoring and real time reporting enabling you to create trusted process and identify quickly if they aren’t being followed. With TouchStar you won’t have to sacrifice compliance to achieve incredible performance.
By increasing the overall productivity in the contact centre TouchStar has been able to deliver savings in direct staff costs of up to 60%. Further savings are delivered through reduced management overhead and office costs.
Loves the fact she can manage her own system, create her own campaigns and build her own scripts & reports.
Finds it easy to see what is going on in the centre real-time and can easily and quickly identify underperforming staff.
Can see huge increases in productivity with a very short return on investment.
Knows he is getting the best possible performance from his business, agents and data whilst staying compliant.
Once again Daviker will be attending Call Centre and Customer Management Expo at Earls Court in London but this year it will be a little different.
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