TouchStar is the complete outbound dialler and contact centre solution providing all of the features and functionalities you need to operate a highly successful and profitable contact strategy.
Our Predictive Dialler automates the dialling process, meaning your call centre operators do not have to sit waiting for the phone to be answered, to go to voicemail, or to ring off completely, which means they can spend more time on calls – talk time can increase by up to 400%.
With TouchStar, data utilisation and penetration can be increased by as much as 600% whilst ensuring you are 100% Ofcom, TPS and PCI compliant. The full reporting suite gives Managers real-time and historical information providing them with the tools to drive the performance of the call centre and make immediate changes where necessary. The full call recording capabilities and advanced scripting function are easy to use and effective.
The TouchStar predictive dialler is a cost effective, feature rich outbound dialler provided by a company that has the resources to support your business and has a proven track record of delivering 1st class solutions
TouchStar has been proven to increase productivity from manual dialling by up to 400% and even by up to 190% over other predictive diallers. By removing unproductive calls such as no answers, answering machines and dead numbers from ever reaching agents talk time can increase by a factor of three. Further productivity gains are provided by agent, campaign and data management information which allows you to see exactly what is going on in your contact centre in real time.
With data becoming more difficult and expensive to source it is essential to achieve the best utilisation in order to maximise your investment and returns. TouchStar drives down data costs by identifying duplicates in new data files and increasing data penetration and utilisation. TouchStar provides detailed management information allowing contact centre staff to quickly assess which data is performing in real time.
Daviker are at the forefront of contact centre compliance and regularly work with governing bodies to advise on compliance within the industry. TouchStar complies with all current regulations such as Ofcom, PCI and TPS. TouchStar promotes best practice in your contact centre through the use of intelligent scripting, coaching and monitoring and real time reporting enabling you to create trusted process and identify quickly if they aren’t being followed. With TouchStar you won’t have to sacrifice compliance to achieve incredible performance.
By increasing the overall productivity in the contact centre TouchStar has been able to deliver savings in direct staff costs of up to 60%. Further savings are delivered through reduced management overhead and office costs.
Loves the fact she can manage her own system, create her own campaigns and build her own scripts & reports.
Finds it easy to see what is going on in the centre real-time and can easily and quickly identify underperforming staff.
Can see huge increases in productivity with a very short return on investment.
Knows he is getting the best possible performance from his business, agents and data whilst staying compliant.
We’re thrilled to have handed over a cheque for £500 to local charity Wood Street Mission. Read the full post here…
Continuing with our community theme, Daviker are now the proud sponsors of St Andrews All Stars Under 9’s FC.
Daviker are proud to be supporting local Manchester charity, Wood Street Mission founded in 1869.
Read Davikers latest press release on the record breaking fine HomeServe face for mis-selling.