TouchStar Predictive Dialler.

The outbound dialler trusted by hundreds of contact centres.

Hundreds of outbound contact centres worldwide are already using TouchStar Predictive Dialler to increase productivity, reduce costs and increase compliance.

TouchStar is the complete outbound dialler and contact centre solution providing all of the features and functionalities you need to operate a highly successful contact strategy.

  • Increase Productivity by up to 400%
  • Increase Data Penetration & Utilisation by up to 600%
  • Increase Compliance & Best Practice
  • Reduce Staff Costs by up to 60%

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Data Performance + Agent Performance = Contact Centre Performance.

Increase Contact Centre Productivity by up to 400%.

TouchStar has been proven to increase productivity from manual dialling by up to 400% and even by up to 190% over other predictive diallers. By removing unproductive calls such as no answers, answering machines and dead numbers from ever reaching agents talk time can increase by a factor of three. Further productivity gains are provided by agent, campaign and data management information which allows you to see exactly what is going on in your contact centre in real time.

Increase Data Penetration & Utilisation by up to 600%.

With data becoming more difficult and expensive to source it is essential to achieve the best utilisation in order to maximise your investment and returns. TouchStar drives down data costs by identifying duplicates in new data files and increasing data penetration and utilisation. TouchStar provides detailed management information allowing contact centre staff to quickly assess which data is performing in real time.

100% Compliant with Ofcom, PCI and TPS.

Daviker are at the forefront of contact centre compliance and regularly work with governing bodies to advise on compliance within the industry. TouchStar complies with all current regulations such as Ofcom, PCI and TPS. TouchStar promotes best practice in your contact centre through the use of intelligent scripting, coaching and monitoring and real time reporting enabling you to create trusted process and identify quickly if they aren’t being followed. With TouchStar you won’t have to sacrifice compliance to achieve incredible performance.

Reduce Costs - Save Money.

By increasing the overall productivity in the contact centre TouchStar has been able to deliver savings in direct staff costs of up to 60%. Further savings are delivered through reduced management overhead and office costs.

Key Features:

  • Fast to install, easy to use – see benefits immediately.
  • 100% Ofcom compliant dialler.
  • Outbound predictive, progressive, power and preview dialler.
  • 100% call recording – even when calls are transferred off TouchStar to 3rd party.
  • Complete data security – you control who has access to your data.
  • Load data quickly and manage data simply with easy-to-use tools.
  • Real-time dashboard & historical reporting suite – get instant feedback on agent, team and campaign performance.
  • Inbound and outbound SMS routing.
  • Call me now – immediately respond to web enquiries before your competitor does.
  • Voice broadcasting.
  • PCI compliant payment processing.
  • Advanced scripting.
  • Inbound ACD, IVR & skills-based routing.
  • Help is on hand with A.D.A.M –your Automated Dialler Assistant Manager.
  • CRM integration with all popular products.
  • VoIP hybrid – Mix ISDN30 and/or VoIP telephony.
  • Live agent monitoring with real-time call coaching, whisper & barge capabilities.
  • Continual free of charge upgrades to keep your TouchStar call centre compliant and cutting edge.
  • Includes a feature rich telephone system, the Daviker PBX.

Who will use TouchStar?

IT Director

Loves the fact she can manage her own system, create her own campaigns and build her own scripts & reports.

Contact Centre Manager

Finds it easy to see what is going on in the centre real-time and can easily and quickly identify underperforming staff.

Finance Director

Can see huge increases in productivity with a very short return on investment.

Managing Director

Knows he is getting the best possible performance from his business, agents and data whilst staying compliant.

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