TotalWorkFlow is a workflow and case management system that increases productivity, compliance and visibility throughout the business. It delivers your perfect processes time and time again by streamlining and automating complex and laborious tasks to ensure the end result is a high quality, consistent, repeatable and compliant service to your customers.
TotalWorkFlow works by mapping then delivering your processes by building them into the software. All users can easily see what is expected of them and priorities can be altered according to your specifications. The software allows for increased visibility, the ability to forecast cashflow, and monitor department, team and individual performance. Staff productivity levels can be increased by over 30%.
Not only are we increasing productivity but we are also doing it whilst maintaining compliance. Within TotalWorkFlow there is a full audit trail that will track everything that is carried out by every user, therefore you can be confident that more work is being completed correctly.
Daviker are here to support your business and to help you get the best out of TotalWorkFlow. Our process mapping team will help you map your perfect processes and create them into TotalWorkFlow and as your needs change and your production line evolves, Daviker will be with you every step of the way.
TotalWorkFlow increases productivity throughout your entire organisation, where some solutions hold information, TotalWorkFlow drives action. Our customers have seen productivity increases of over 30% when comparing TotalWorkFlow to their previous workflow solutions. TotalWorkFlow maps and then delivers your perfect processes, increasing efficiency of manual tasks and completely removing some workload from users with Background Process Execution.
All tasks and work in progress can easily be seen within TotalWorkFlow allowing management to see throughput and workload for all individuals, departments and the company as a whole. Other information such as departmental bottle necks and completion forecasts provides management with valuable information.
TotalWorkFlow significantly increases compliance by creating a full audit trail for every case, project, task and user. TotalWorkFlow ensures your processes are repeatable, auditable and delivered as per your compliance obligations.
TotalWorkFlow is a solution for your business, not businesses like yours. With TotalWorkFlow you can easily create your own user screens, workflows, letters and processes making sure TotalWorkFlow perfectly fits your business. TotalWorkFlow is easy to modify as and when processes and requirements change.
Daviker achieved great levels of audience participation in our ‘BT Futurologist talks “Seven Global Contact Centre Trends”’ webinar on the 17th March. Managing Director, Dave Fricker hosted a lively debate centred on trends set to affect UK Contact Centres in future, featuring input from a panel of leading thinkers in the contact centre industry. A […]
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We’re thrilled to have handed over a cheque for £500 to local charity Wood Street Mission. Read the full post here…
Continuing with our community theme, Daviker are now the proud sponsors of St Andrews All Stars Under 9’s FC.