Daviker Telecoms focuses on the needs of Contact Centres and delivers Telecoms solutions that match them. We’ve been providing high quality and reliable telecoms services at very competitive prices for over two decades. The main goal of Daviker Telecoms is to reduce your Telecoms costs, without compromising, and in fact usually increasing, the quality and resilience of the services delivered.
The main services we offer are ISDN30, SIP, Local Caller, SMS, NGN’s and Data Circuits. We work mainly with BT and deliver many services across their network.
We work with you to understand your current contact centre infrastructure, understand your contact centre’s goals and make sure that the Telecoms services are aligned with your business. We are able to provide our services at very competitive rates because we purchase such high volumes from our suppliers and pass on these reduced costs to you.
Our customers benefit from having a dedicated Account Manager and joined up support desk available 24/7/365. What’s more, our solutions are reliable and we won’t let you down.
We are a trusted supplier and advisor to many blue chip organisations throughout the UK, solving telecoms problems when other suppliers said it can’t be done. Our sales staff are all seasoned professionals who realise there are no shortcuts when it comes to providing a complete telecommunications solution; a full review of your current situation and a discussion of your requirements for the future is the first step of the journey. We build long-lasting relationships with our clients so that we understand their business and deliver reliable cost-effective solutions.
We entered the Telecoms market over two decades ago and our customers have always enjoyed expert advice delivered with integrity along with excellent pricing, this is why most customers have stayed with us the entire journey.
Each of our solutions is supported from our UK customer support team 24/7. Our customers benefit from a dedicated face-to-face Business Manager with the expertise and experience to answer their telecoms queries and who continually monitor our client’s usage and spend to ensure they are getting the best possible cost for their telecoms.
As industry leading experts we have the knowledge and understanding to know what solutions work best for your business and, as such, we can deliver cost-effective solutions for your business such as reduced call charges with LCR and CPS.
Many contact centre staff will tell you that the patience of a saint certainly comes in handy when working in this industry. Learning how to handle disgruntled customers takes not only patience but time and skill too; it’s a necessity as customers will frequently express their frustration by aiming their complaints at staff members.
We’re delighted to announce that Daviker has recently been awarded an agreement to supply to the public sector. This will be under the G-Cloud 8 framework. What Is G-Cloud 8? G-Cloud is an initiative targeted at public-sector bodies in departments of the UK Government of commodity IT services; particularly bodies that use various cloud computing software. The initiative consists of a […]
The speech analytics market has hit global headlines this month, as research into its growth has been released by multinational market research firm, MarketsandMarkets. Figures indicate that the speech analytics market is estimated to grow from USD 589.1 million in 2015 to USD 1.60 billion by 2020. This represents an estimated Compound Annual Growth Rate […]
DDC Outsourcing Solutions has been developing and delivering critical information management and BPO solutions since 1987. Services include digital mailroom solutions, customer acquisition, multimedia response handling and accounts payable processing, as well as document scanning, data capture and many more.