Contact Centre & Workflow Solutions Overview | Daviker

Contact Centre Solutions.

Looking after our customers and delivering world class solutions is central to everything we do. The result of our solutions is increased productivity, reduced costs and increased compliance. All of our solutions have been selected to complement one another, each can be delivered independently or combined together to provide world class enterprise solutions.

Core Solutions.

Predictive Diallers

Predictive Diallers.

The complete outbound dialler and contact centre solution.

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Workflow Solutions

Workflow Solutions.

Increases productivity, compliance and visibility.

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Workforce Management

Workforce Management.

Reduce staff costs by a staggering 30% whilst still meeting SLA’s.

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Speech Analytics

Speech Analytics.

Increase performance and compliance.

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Telecoms Services

Telecoms Services.

High quality and cost-effective telecoms services.

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Daviker Solutions
Solutions include:
  • Predictive Dialler

    The complete outbound dialler and contact centre solution.

  • Workflow Solutions

    Increases productivity, compliance and visibility.

  • Workforce Management

    Reduce staff costs by a staggering 30% whilst still meeting SLA’s.

  • Speech Analytics

    Increase performance and compliance.

  • Telecoms Services

    High quality and cost-effective telecoms services.

The Solutions We Offer.

Looking after our customers and delivering world class solutions is central to everything we do. The result of our solutions is increased productivity, reduced costs and increased compliance. All of our solutions have been selected to complement one another, each can be delivered independently or combined together to provide world class enterprise solutions.

TouchStar Predictive Dialler

Predictive
Diallers.

The complete outbound dialler and contact centre solution providing the features you need to operate a highly successful contact centre.

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Workflow Solutions (TotalWorkFlow)

Workflow
Solutions.

The Workflow and case management solution that increases productivity, compliance and visibility – very simply it makes.work.flow.

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Telecoms

Telecoms
Services.

High quality and cost-effective telecoms services for large organisations and UK contact centres.

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Daviker PBX

Telephone
Systems.

Big on features, low on cost. The Daviker PBX has all the features and functionality required for your next telephone system.

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Workforce Management

Workforce
Management.

Creates highly accurate workforce forecasts which can reduce staff costs by a staggering 30% whilst still meeting SLA’s.

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Speech Analytics

Speech
Analytics.

Increase performance and compliance by analysing ‘what is’ and ‘what is not’ being said on every single call.

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Daviker SMS Engine

SMS
Engine.

Build SMS into your contact strategy by automatically sending targeted and tailored messages to your contacts.

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Consultancy Services

Consultancy
Services.

Our team of solutions experts can advise and assist you to build your perfect solution on time and to budget.

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PCI SafePay

PCI
SafePay.

Enabling PCI compliance credit card payments 24/7/365 with or without an agent.

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TouchStar Predictive Dialer

Predictive
Dialers.

The complete outbound dialer and contact centre solution providing the features you need to operate a highly successful contact centre.

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Events CalanderNews
 
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Agent Advice: Helping Your Team Deal with ‘Angry Customers’ -
15/02/17

Many contact centre staff will tell you that the patience of a saint certainly comes in handy when working in this industry. Learning how to handle disgruntled customers takes not only patience but time and skill too; it’s a necessity as customers will frequently express their frustration by aiming their complaints at staff members.

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Every Cloud Has a Digital Lining: Daviker Secures G-Cloud 8 Agreement -
07/09/16

We’re delighted to announce that Daviker has recently been awarded an agreement to supply to the public sector. This will be under the G-Cloud 8 framework. What Is G-Cloud 8? G-Cloud is an initiative targeted at public-sector bodies in departments of the UK Government of commodity IT services; particularly bodies that use various cloud computing software. The initiative consists of a […]

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Good News for Global Speech Analytics Market: Forecast to Reach 1.6 Billion USD! -
03/05/16

The speech analytics market has hit global headlines this month, as research into its growth has been released by multinational market research firm, MarketsandMarkets. Figures indicate that the speech analytics market is estimated to grow from USD 589.1 million in 2015 to USD 1.60 billion by 2020. This represents an estimated Compound Annual Growth Rate […]

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