Resource Centre - Daviker

Resource Centre

The Resource Centre contains our complete collection of Daviker films.

Our overview film is a brief introduction into Daviker and how we have grown over the past 20 years into an international company based in the UK. It outlines all of our core solutions which increase compliance, increase visibility and ultimately reduce costs for all of our customers who run Contact Centres.

Daviker Overview

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Solutions

There is a film for each of our core solutions to help provide you with more information on how they can benefit any business that runs a Contact Centre.

Predictive dialler

Predictive Dialler

Predictive Dialler

Our dialler solution is all you need for your outbound contact centre in one solution. It increases talk time and gives your management the tools they need to drive the overall performance of the contact centre. Watch our video to find out more…

Workflow Solutions

Workflow Solutions

Workflow Solutions

Totalworkflow is a workflow and case management system that increases productivity, compliance and visibility throughout the business. Watch our video to find out more…

Workforce Management

Workforce Management

Workflow Management

Daviker Workforce Management looks at all the different interactions within your business and using statistical analysis makes sure that you have the right staff with the right skills in place. Watch our video to find out more…

Speech Analytics

Speech Analytics

Speech Analytics

Speech Analytics is an incredibly powerful tool that allows you to automatically identify what is and what isn’t being said on all your calls 24/7/365. Watch our video to find out more…

Telecoms

Telecoms Services

Telecoms Services

Daviker Telecoms focuses on the needs of Contact Centres and delivers telecoms solutions that match them. Watch our video to find out more…

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Agent Advice: Helping Your Team Deal with ‘Angry Customers’ -
15/02/17

Many contact centre staff will tell you that the patience of a saint certainly comes in handy when working in this industry. Learning how to handle disgruntled customers takes not only patience but time and skill too; it’s a necessity as customers will frequently express their frustration by aiming their complaints at staff members.

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Every Cloud Has a Digital Lining: Daviker Secures G-Cloud 8 Agreement -
07/09/16

We’re delighted to announce that Daviker has recently been awarded an agreement to supply to the public sector. This will be under the G-Cloud 8 framework. What Is G-Cloud 8? G-Cloud is an initiative targeted at public-sector bodies in departments of the UK Government of commodity IT services; particularly bodies that use various cloud computing software. The initiative consists of a […]

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Good News for Global Speech Analytics Market: Forecast to Reach 1.6 Billion USD! -
03/05/16

The speech analytics market has hit global headlines this month, as research into its growth has been released by multinational market research firm, MarketsandMarkets. Figures indicate that the speech analytics market is estimated to grow from USD 589.1 million in 2015 to USD 1.60 billion by 2020. This represents an estimated Compound Annual Growth Rate […]

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DDC Outsourcing -
22/02/16

DDC Outsourcing Solutions has been developing and delivering critical information management and BPO solutions since 1987. Services include digital mailroom solutions, customer acquisition, multimedia response handling and accounts payable processing, as well as document scanning, data capture and many more.

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