Our Company - Daviker

Our Company

Daviker specialise in delivering world class business solutions to Contact Centres in the UK and around the globe, and have years of proven results in increasing productivity, reducing costs and keeping Contact Centres compliant.

Experts in this industry, we understand your business, be it an SME or bluechip organisation, and know that the solutions we provide can play a critical part in the success of your business, which is why our solutions add value and save you money.

Not only do Daviker provide complete solutions that are tailored to your needs, we will support your Contact Centre business every step of the way from our UK-based Customer Service Support team. You will have a dedicated Account Manager and full assistance from qualified engineers who are knowledgeable, friendly, helpful and committed to providing quality customer service and fully inclusive training programs.

Our Solutions

Daviker provide key solutions for any Contact Centre business, the result of which is increased productivity, reduced costs and increased compliance. All of our solutions have been designed to complement one another; each can be delivered independently or combined together to provide one fully integrated solution.

Solutions include:
  • Predictive Dialler

    The complete outbound dialler and contact centre solution.

  • Workflow Solutions

    Increases productivity, compliance and visibility.

  • Workforce Management

    Reduce staff costs by a staggering 30% whilst still meeting SLA’s.

  • Speech Analytics

    Increase performance and compliance.

  • Telecoms Services

    High quality and cost-effective telecoms services.

Solutions include:
  • Predictive Dialler

    The complete outbound dialler and contact centre solution.

  • Workflow Solutions

    Increases productivity, compliance and visibility.

  • Workforce Management

    Reduce staff costs by a staggering 30% whilst still meeting SLA’s.

  • Speech Analytics

    Increase performance and compliance.

  • Telecoms Services

    High quality and cost-effective telecoms services.

Download our Solutions Overview

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History

History

Daviker as a company has been around for a long time, so we thought we’d give you a little plotted history of our journey.

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Team

Meet The Team

The Daviker team stretches far and wide so we thought we’d give you an introduction to some of the key team members here.

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Promise

Our Promise

We promise at all times to provide a professional service and deliver solutions that can be relied on.
 

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Partners

Partners

We are partnered with the world’s leading software solutions suppliers so we can deliver best of breed solutions to our Customers.

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Customers & Friends.
General Dynamics
Totemic
Marston Group
Van Compare
Commercial Power
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Agent Advice: Helping Your Team Deal with ‘Angry Customers’ -
15/02/17

Many contact centre staff will tell you that the patience of a saint certainly comes in handy when working in this industry. Learning how to handle disgruntled customers takes not only patience but time and skill too; it’s a necessity as customers will frequently express their frustration by aiming their complaints at staff members.

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Every Cloud Has a Digital Lining: Daviker Secures G-Cloud 8 Agreement -
07/09/16

We’re delighted to announce that Daviker has recently been awarded an agreement to supply to the public sector. This will be under the G-Cloud 8 framework. What Is G-Cloud 8? G-Cloud is an initiative targeted at public-sector bodies in departments of the UK Government of commodity IT services; particularly bodies that use various cloud computing software. The initiative consists of a […]

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Good News for Global Speech Analytics Market: Forecast to Reach 1.6 Billion USD! -
03/05/16

The speech analytics market has hit global headlines this month, as research into its growth has been released by multinational market research firm, MarketsandMarkets. Figures indicate that the speech analytics market is estimated to grow from USD 589.1 million in 2015 to USD 1.60 billion by 2020. This represents an estimated Compound Annual Growth Rate […]

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