Many contact centre staff will tell you that the patience of a saint certainly comes in handy when working in this industry. Learning how to handle disgruntled customers takes not only patience but time and skill too; it’s a necessity as customers will frequently express their frustration by aiming their complaints at staff members. Read more

We’re delighted to announce that Daviker has recently been awarded an agreement to supply to the public sector. This will be under the G-Cloud 8 framework.

What Is G-Cloud 8?

G-Cloud is an initiative targeted at public-sector bodies in departments of the UK Government of commodity IT services; particularly bodies that use various cloud computing software.

The initiative consists of a series of agreements with suppliers, including ourselves, whereby public sector organisations can employ our services without needing to run a full tender or competition procurement process. In short, it now means Daviker will be able to supply to councils, government departments and other public bodies.

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The speech analytics market has hit global headlines this month, as research into its growth has been released by multinational market research firm, MarketsandMarkets. Figures indicate that the speech analytics market is estimated to grow from USD 589.1 million in 2015 to USD 1.60 billion by 2020. This represents an estimated Compound Annual Growth Rate (CAGR) of 22.0% from 2015 to 2020.
 
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DDC Outsourcing Solutions has been developing and delivering critical information management and BPO solutions since 1987. Services include digital mailroom solutions, customer acquisition, multimedia response handling and accounts payable processing, as well as document scanning, data capture and many more.
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We’re celebrating our solid gold partnership; having successfully utilised the services of leading Customer Relationship Management software providers, Gold-Vision for many years. We’re delighted that we now use the company’s most advanced modules, so here’s a little bit more about how we work together.
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We joined forces with telecommunications giant BT last month to showcase the latest innovations in cloud contact centre technologies, despite tube strikes across London threatening to prevent the event from happening at all. Although figures were lower than expected, the event was a huge success, with personnel from such well-respected companies as Ofcom, BT and UKCCF making the journey across London to attend.

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We’re extremely proud to announce that we have been announced as EMEA Partner of the Year at the Select Noble User Group, SNUG Awards 2015. This award is acknowledgement of our success throughout 2015 as a Noble Systems partner and sets us apart from many highly respected telecommunications solutions providers throughout Europe, The Middle East and Africa.

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As members of the UK Contact Centre Forum, we made a point to attend the LSCCF (London and South East Contract Centre Forum) and YCFF (Yorkshire Contact Centre Forum) on the 22nd and 28th May.

The London event was attended by over 150 members of the London and South East CFF. Business Manager Nigel James and Group Sales Manager Steve Merry attended the LSCCF to keep their fingers on the pulse of what’s happening within call centres. The day involved various presentations around speech analytics and employee engagements with breakout sessions in the afternoon. Nigel and Steve were able to discover the latest trends, collate data and integrate it into future planning to make our products even better for clients.

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