We have been working with debt collection firms for a long time and understand the importance of building our solutions to fit your collections strategy.
Top 10 reasons why you should choose Daviker’s Dialler solution for your collections team:
When you combine the efficiency of the dialler together with Daviker’s workforce management and speech analytics solution not only will you achieve your clients’ SLAs, but also get ahead of the curve in relation to compliance with the FCA (see FCA Practitioners’ Pack).
Using the quality assessment forms built into Daviker’s speech analytics solution you can apply all or some of the Direct Marketing Associations (2012) Guidelines for call centres dealing with vulnerable consumers.
I would certainly recommend both Daviker and TouchStar. TouchStar felt like it was designed for the collections industry and Daviker are a great company to work with.
David Summerscales - Collections Manager
I was very impressed with the smooth and quick installation of TouchStar, the Daviker staff provided us with support throughout.
The business needed to become more efficient to retain its value to the overall group. Chantry spoke to a number of suppliers of dialling solutions, and were impressed with the TouchStar system’s dialling capability, reliability and regulatory compliance.
Soon it became apparent that the TouchStar option would be the most beneficial. David commented: “The more we looked at the different systems on the market, the more it seemed that the TouchStar system was designed with the needs of the Collections industry in mind.”
Aside from the need to improve the efficiency of data usage, there were a number of other reasons why Chantry chose the TouchStar System...
Almost immediately collections increased on a daily basis and staff motivation climbed - they became more successful and targets were beaten each day. The agents were able to operate in two teams, providing a competitive element to the workforce, leading to increased motivation and productivity.
Many contact centre staff will tell you that the patience of a saint certainly comes in handy when working in this industry. Learning how to handle disgruntled customers takes not only patience but time and skill too; it’s a necessity as customers will frequently express their frustration by aiming their complaints at staff members.
We’re delighted to announce that Daviker has recently been awarded an agreement to supply to the public sector. This will be under the G-Cloud 8 framework. What Is G-Cloud 8? G-Cloud is an initiative targeted at public-sector bodies in departments of the UK Government of commodity IT services; particularly bodies that use various cloud computing software. The initiative consists of a […]
The speech analytics market has hit global headlines this month, as research into its growth has been released by multinational market research firm, MarketsandMarkets. Figures indicate that the speech analytics market is estimated to grow from USD 589.1 million in 2015 to USD 1.60 billion by 2020. This represents an estimated Compound Annual Growth Rate […]
DDC Outsourcing Solutions has been developing and delivering critical information management and BPO solutions since 1987. Services include digital mailroom solutions, customer acquisition, multimedia response handling and accounts payable processing, as well as document scanning, data capture and many more.