At the start of October, the team here at Daviker attended the National Sales Conference, hosted at the Ricoh Arena in Coventry. Specifically designed to develop the sales profession, the event is supported by the prestigious Institute of Sales and Marketing Management (ISMM) – an institute which the Daviker team are all proud to be […]
We joined forces with telecommunications giant BT last month to showcase the latest innovations in cloud contact centre technologies, despite tube strikes across London threatening to prevent the event from happening at all. Although figures were lower than expected, the event was a huge success, with personnel from such well-respected companies as Ofcom, BT and […]
As members of the UK Contact Centre Forum, we made a point to attend the LSCCF (London and South East Contract Centre Forum) and YCFF (Yorkshire Contact Centre Forum) on the 22nd and 28th May. The London event was attended by over 150 members of the London and South East CFF. Business Manager Nigel James […]
Cloud Contact Centre technology is vital to solving issues like limited customer interaction channels and inflexible management systems. These issues and more will be addressed at the Daviker Presents BT: Cloud Innovation – How To Set Up A Contact Centre In 30 Minutes seminar, taking place on Monday 8th June at BT’s Media Suite in […]
Daviker achieved great levels of audience participation in our ‘BT Futurologist talks “Seven Global Contact Centre Trends”’ webinar on the 17th March. Managing Director, Dave Fricker hosted a lively debate centred on trends set to affect UK Contact Centres in future, featuring input from a panel of leading thinkers in the contact centre industry.
Revolutionary cloud contact centre capability, powered by BT Wholesale, to be unveiled at exclusive free-of-charge showcase in Manchester. Cloud Contact Centre (CCC), our new multi-channel solution, handles voice, email, SMS and chat – everything required to run a contact centre in a single product, with no need to install software, meaning installation takes hours, not […]