We’re delighted to announce that Daviker has recently been awarded an agreement to supply to the public sector. This will be under the G-Cloud 8 framework. What Is G-Cloud 8? G-Cloud is an initiative targeted at public-sector bodies in departments of the UK Government of commodity IT services; particularly bodies that use various cloud computing software. The initiative consists of a […]
The speech analytics market has hit global headlines this month, as research into its growth has been released by multinational market research firm, MarketsandMarkets. Figures indicate that the speech analytics market is estimated to grow from USD 589.1 million in 2015 to USD 1.60 billion by 2020. This represents an estimated Compound Annual Growth Rate […]
We’re celebrating our solid gold partnership; having successfully utilised the services of leading Customer Relationship Management software providers, Gold-Vision for many years. We’re delighted that we now use the company’s most advanced modules, so here’s a little bit more about how we work together.
Calling all clients, partners and fellow members of the outbound marketing industry…Many of you have not yet seen the latest consultation released by OFCOM so as it stands, the laws that govern our industry are set to change.
At the start of October, the team here at Daviker attended the National Sales Conference, hosted at the Ricoh Arena in Coventry. Specifically designed to develop the sales profession, the event is supported by the prestigious Institute of Sales and Marketing Management (ISMM) – an institute which the Daviker team are all proud to be […]
Cloud Contact Centre technology is vital to solving issues like limited customer interaction channels and inflexible management systems. These issues and more will be addressed at the Daviker Presents BT: Cloud Innovation – How To Set Up A Contact Centre In 30 Minutes seminar, taking place on Monday 8th June at BT’s Media Suite in […]
Daviker achieved great levels of audience participation in our ‘BT Futurologist talks “Seven Global Contact Centre Trends”’ webinar on the 17th March. Managing Director, Dave Fricker hosted a lively debate centred on trends set to affect UK Contact Centres in future, featuring input from a panel of leading thinkers in the contact centre industry.
Revolutionary cloud contact centre capability, powered by BT Wholesale, to be unveiled at exclusive free-of-charge showcase in Manchester. Cloud Contact Centre (CCC), our new multi-channel solution, handles voice, email, SMS and chat – everything required to run a contact centre in a single product, with no need to install software, meaning installation takes hours, not […]
The release of Daviker Speech Analytics Software has meant that finally call centres can monitor what is said by 100% of the agents…
Scheduling shift workers has always been a “dark art”, armed with spreadsheets and calculators, managers…