Many contact centre staff will tell you that the patience of a saint certainly comes in handy when working in this industry. Learning how to handle disgruntled customers takes not only patience but time and skill too; it’s a necessity as customers will frequently express their frustration by aiming their complaints at staff members.
Read Davikers latest press release on the record breaking fine HomeServe face for mis-selling.
One of the most complicated compliance processes in a contact centre is taking credit card payments in a PCI compliant manner. Daviker SafePay makes that headache go away by removing you contact centre from the scope of PCI. IVR SafePay will handle transactions 24 x 7 x 365 without the need for agent or manual […]