How do call centres choose a predictive dialler?

A predictive dialler can be a valuable investment for call centres of all kinds, helping to eliminate misdialled numbers and lengthy waits for ringing lines to be answered, but what are the factors that go into choosing a predictive dialler? Well, there are a few ways to choose a predictive dialler, and they depend on […]

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Merry Christmas from Daviker

It’s been a busy year at Daviker, with major new supply sectors to provide with our speech analytics and voice analysis software, and many more customers’ call centre operations streamlined with the addition of our TouchStar predictive dialler. Long-term customers may remember in the latter half of 2017 we were granted approval to supply to […]

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What is Speech Analytics, and how does it benefit contact centres?

There are several contact centre solutions that can help you manage your workforce and workflows, predictive diallers to speed up outbound call placement, and so on – but what exactly is Speech Analytics? While the other call centre solutions are perhaps a bit more intuitive, as you can directly see how they apply to placing […]

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Why do you need a Dialler?

A well-trained contact centre can be a thing of beauty, with call operators slickly dialling number after number, placing as many calls as they can over the course of the day – so why do you need a Dialler to take over that part of the process? TouchStar Predictive Diallers offer automated dialling, so individual […]

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What is the future of GDPR?

GDPR is the General Data Protection Regulation, due to come into force on May 25th 2018 across the EU, and will update, and in some ways replace, the UK’s own 1998 Data Protection Act. As an EU Regulation, you might reasonably ask how the GDPR will be affected by Brexit – the UK filed Article […]

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How the TouchStar Predictive Dialler Can Help Your Contact Centre

What is it? The Touchstar Predictive Dialler is an end-to-end outbound dialler and full service contact centre solution, providing all the features you need to operate a successful and profitable call centre. The Predictive Dialler automates the dialling process – meaning your operators no longer have to wait for the phone to be answered, or […]

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Daviker Speech Analytics keeps complaints under control

Daviker Speech Analytics monitors every call your contact centre makes or receives, 24 hours a day, 365 days a year, and flags up those that contain certain trigger words or phrases of interest to your Quality Control department. This gives you round-the-clock real-time monitoring of every customer interaction, from selling new contracts and upgrades, to […]

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Workforce management unlocks the power of your people

The money you spend on your employees is likely to be one of the biggest overall expenses your business faces, so it’s important to get maximum return on investment out of those man hours. Making the best use of your employees isn’t just good for your bottom line; it can also be good for morale, […]

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Telephony ISDN vs SIP lines

ISDN and SIP lines are two of the main telephony options for businesses of all sizes, and each offers its own advantages – so which is right for you? First of all, it’s worth defining the terms, beginning with the older protocol, ISDN. The Integrated Services Digital Network was the go-to option for business use […]

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5 Reasons Why Contact Centres Are Crucial for Sales and Customer Experience

These days, everything seems digital. From online contact forms, to live chat features, there are plenty of new media marketing channels designed to help companies sell their products and services, or indeed provide an unrivalled customer experience. However, there’s still a lot to be said about the humble phone call. Indeed, the voice channel remains […]

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