History

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Daviker is a business that has thrived on family values. We believe in trust, respect and treating people fairly and have built a team who hold these same values at the core of everything they do. Over the past 20 years the family business has grown into an international, multi-million pound enterprise with over 50 employees across 3 continents.

Solutions To Rely On.

Looking after our customers and delivering world class solutions is central to everything we do. We deliver solutions; the result of which is increased productivity, reduced costs and increased compliance.

All of our solutions have been selected to complement one another, each can be delivered independently or combined together to provide a world class enterprise solution. By combining excellent solutions with a team of amazing people who hold customer service at the heart of everything they do may go some way to explain why over 97% of Daviker customers would recommend us to a friend. Daviker, Solutions To Rely On.

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Daviker Timeline:

April 2013

Daviker launch Speech Analytics software to UK and South African market.

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March 2013

Daviker becomes a founding member of the Network AMD Working Party, working together with key stakeholders to develop and promote a reliable way of deploying AMD.

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February 2013

Daviker become UK sole distributer of Pro Scheduler, workforce management and scheduling software.

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October 2011

Daviker is registered with Ofcom for National numbering scheme

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July 2011

Daviker launch Agent Safe Pay, PCI Compliant payment process for credit cards.

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June 2011

Daviker become a partner for BT Wholesale, further driving down the telecoms costs for their customers.

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Sept 2010

Daviker launch IVR SafePay, the powerful automated 24/7/365/payment collection system for the collection of fines and outstanding debt.

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July 2010

Daviker launch Total Workflow in the UK – Workflow and case management software specifically aimed at SME’s.

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August 2009

Daviker become reseller of Noble Systems, continuing the long standing relationship with the TouchStar product.

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June 2009

ITIL certification programme started for technical team. ITIL is the best practise framework for the delivery of IT service governed by the UK Cabinet office.

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October 2008

Daviker achieves the coveted ISO9001 accreditation.

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March 2007

Daviker move to City View House offices.

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Nov 2006

Daviker open development centre In Chennai India.

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June 2006

Daviker launch in South Africa.

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Nov 2005

Daviker install first Touchstar Call centre in the UK.

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May 2004

All businesses are consolidated into the company that is now known as Daviker Ltd.

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1990 – 2004

The Fricker family owned a group of businesses providing telecoms services such as end user training, Least Cost Routing, call centre installations and support, phone system installations and maintenance.

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Agent Advice: Helping Your Team Deal with ‘Angry Customers’ -
15/02/17

Many contact centre staff will tell you that the patience of a saint certainly comes in handy when working in this industry. Learning how to handle disgruntled customers takes not only patience but time and skill too; it’s a necessity as customers will frequently express their frustration by aiming their complaints at staff members.

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Every Cloud Has a Digital Lining: Daviker Secures G-Cloud 8 Agreement -
07/09/16

We’re delighted to announce that Daviker has recently been awarded an agreement to supply to the public sector. This will be under the G-Cloud 8 framework. What Is G-Cloud 8? G-Cloud is an initiative targeted at public-sector bodies in departments of the UK Government of commodity IT services; particularly bodies that use various cloud computing software. The initiative consists of a […]

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Good News for Global Speech Analytics Market: Forecast to Reach 1.6 Billion USD! -
03/05/16

The speech analytics market has hit global headlines this month, as research into its growth has been released by multinational market research firm, MarketsandMarkets. Figures indicate that the speech analytics market is estimated to grow from USD 589.1 million in 2015 to USD 1.60 billion by 2020. This represents an estimated Compound Annual Growth Rate […]

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