NOW firmly established as the key date in an outbound call centre manager's calendar, the Daviker User Group Conference was once again a runaway success.

A wide selection of Daviker customers gathered at the luxurious surroundings of the Hilton Hotel in Manchester for the fourth edition of the User Group Conference.

Customers were introduced to a number of new developments including the launch of Daviker's new customer portal, designed to even further improve client access to Daviker resources and assistance. Customers were also introduced to the I Love Diallers LinkedIn group, which provides a forum to interact and share industry best practice.

Integrating efficiencies provided by predictive diallers with the business functions outside the call centre is a hot topic. Managing Director, Dave Fricker, outlined the best methods of achieving this, using the example of Daviker's new TotalWorkFlow solution.

Daviker introduced a number of partners, including Paymentshield, a leading provider of insurance products; First Touch Training, a business training outfit; and Populus Green, a well established data supplier. Delegates in attendance each walked away with 1000 free complimentary records.

Perennial entertainer Adrian Gourley ensured delegates were fully attentive after a gourmet buffet and Daviker's technical chief, Ben Booth provided a hard hitting and passionate dialler optimisation session.

Daviker took this opportunity to reward customers that are instrumental in helping us grow by launching our new referral scheme - the Loyal Bank of Daviker.

The traditional User Group Prize Draw took place with Rachel Carrigan from IMSM scooping the first prize of £500 of Daviker Utilities and a bottle of champagne. Runners up, Steven Craske of Chantry Collections and Steve Wood of RTA Claims Experts also walked away with some bubbly!

Unsurprisingly, as the day drew to a close, Manchester lived up to its reputation as the rainy city. Fortunately, each delegate received a Daviker umbrella which ensured they were protected from the late autumn elements. For those that wished to stay around for a while, the post conference event at Cloud 23 bar provided further networking opportunities with drinks sponsored by Paymentshield.

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