We provide 24/7 support
with our UK based support team.

Nick Aghahowa - Chief Technical Officer

All of our clients receive
face-to-face account management.

Greg Ainsworth - Major Accounts Manager

Providing solutions that
make financial sense.

Gillian Fricker - Finance Director

Free of charge workshops
and online training.

Angie Merryweather - Training Manager

We’ll keep you up to date
with free software upgrades.

Tom McGarry - Customer Support Executive

Daviker. Solutions to rely on.

Looking after our customers and delivering world class solutions is central to everything we do. We deliver solutions; the result of which is increased productivity, reduced costs, and increased compliance.

Daviker. Solutions to rely on...

Contact Centre
Solutions.

We increase productivity, compliance and visibility with our feature rich, easy to use, reliable and scalable contact centre solutions.

Workflow & Case Management.

Our workflow and case management solutions are built to your business requirements increasing productivity, compliance and visibility.

Cloud, On-Premise
or Hybrid.

We deliver our solutions in a way that suits your business, on premise, in the cloud or a mixture of both we’ll work to your requirements.

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Just a few of the Solutions that we offer.
A Few Our Solutions.
TouchStar Predictive Dialler.

The complete outbound dialler and contact centre solution providing the features you need to operate a highly successful contact centre.

TotalWorkFlow – Workflow Software.

The Workflow and case management solution that increases productivity, compliance and visibility – very simply it makes.work.flow.

Telecoms Services.

High quality and cost-effective telecoms services for large organisations and UK contact centres.

Daviker PBX.

Big on features, low on cost. The Daviker PBX has all the features and functionality required for your next telephone system.

Workforce Management.

Creates highly accurate workforce forecasts which can reduce staff costs by a staggering 30% whilst still meeting SLA’s.

Speech Analytics.

Increase performance and compliance by analysing ‘what is’ and ‘what is not’ being said on every single call.

Daviker SMS Engine.

Build SMS into your contact strategy by automatically sending targeted and tailored messages to your contacts.

Consultancy Services.

Our team of solutions experts can advise and assist you to build your perfect solution on time and to budget.

PCI SafePay.

Enabling PCI compliance credit card payments 24/7/365 with or without an agent.

Cloud, On-Premise or Hybrid.

Cloud, On-Premise
or Hybrid.

We deliver our solutions in a way that suits your business, on premise, in the cloud or a mixture of both we’ll work to your requirements.

Contact Centre
Solutions.

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Workflow & Case Management.

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Cloud
Solutions.

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Demo Trial Consultation 





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Industries we specialise in.

Daviker has developed a great understanding of the verticals we operate in and are able to create solutions and provide customer support with expert knowledge, commitment and focus. Daviker supply companies across a broad range of industries with clients ranging from SME to multinational blue chip organisations.

Debt Collection

We've been working with collections firms for a long time and understand the importance of building our solutions to fit the collections strategy.

“I would certainly recommend both Daviker and TouchStar. TouchStar felt like it was designed for the collections industry and Daviker are a great company to work with.”

David Summerscales - Collections Manager
Chantry Collections

Debt Management

We support some of the UK largest IVA and Debt Management organisations so they can help their customers find solutions for their debt problems.

“Daviker were very flexible in their approach to doing business, they worked with us to create a solution that delivered exactly what we needed."”

Dan Rogers - Director
Fresh Start Finance

Insurance

Daviker work with some of the best known British insurers who provide a range of insurance policies such as Life, Home, Contents, Car, Bike and Van.

“TouchStar was the only dialler that offered us the control and flexibility to run the business the way we wanted whilst still massively increasing our productivity.”

Peter Gates - Sales Manager
Grove and Dean

Claims Management

Our solutions allow our customers handle a wide variety of claims such as RTA, Personal Injury, PPI, Mis-Sold Mortgages all the way through to Industrial Disease.

“We now operate at maximum levels of efficiency, have virtually eliminated the possibility of mistakes and have a complete real time visibility of the business.”

Steve Wood - Managing Director
RTA Claims

Telemarketing

Our telemarketing customers run campaigns on behalf of some of the best know brands world wide delivering consistently high results and detailed MI.

“The solution was the best value for money product on the market and we immediately felt that Daviker was the type of company we could do business with."”

Matthew Adamson - Managing Director
UK Safety Management

Accountancy & Legal

Since the installation our productivity has vastly increased bringing with it cost savings and increase profitability.

“Since the installation our productivity has vastly increased bringing with it cost savings and increase profitability.”

Steven Hulme - Partner
Orbis Solicitors

Financial Services.

Our customer provide a wide range of financial services in the prime and sub prime markets such as mortgage, loans, pay day advances and peer to peer lending.

“TotalWorkFlow has now streamlined the whole operation which has allowed us to save time, money and helped further increase competitiveness.”

Paul Brackenridge - Finance Director
People 2 People

TouchStar Predictive Dialler.

Increasing Contact Centre Productivity by up to 300%.

Our TouchStar Predictive Dialler, sold exclusively by Daviker, is a feature rich and cost effective outbound dialling solution that substantially improves productivity, compliance and profitability throughout your contact centre operation.

The TouchStar blended inbound and Outbound Contact Centre Solution offers a range of features including auto, power, and Predictive Dialling, 100% call recording, real time and historical reporting, advanced scripting with CRM integration and much more.

Our TouchStar Predictive Dialler powers hundreds of contact centres across the UK spanning a wide range of industries including Financial Services, Debt Collections, Telemarketing and Insurance Services. Many of our customers have commented on the impact that TouchStar has had in their agents talk time, better data penetration, comprehensive management information and vastly improved conversion rates.

In a nutshell TouchStar has helped to drive down users costs, reduce idle/dead time and delivered a return on investment in weeks not years.

Developed in the UK the feature rich TouchStar Predictive Dialler is supported with 24/7/365 UK Customer Support. Furthermore, we offer free monthly training seminars. Our focus on quality and customer service is one of the reasons why we have become a trusted supplier to hundreds of businesses.

TotalWorkFlow Workflow Software.

Total Visibility. Total Accountability. Total Control.

TotalWorkFlow is a Case Management and Workflow Software that is designed specifically to help SME’s improve productivity and efficiency throughout their entire operation. By using our TotalWorkFlow Management Software as a Business Process Management (BPM) solution it enables your organisation to operate more effectively and allows for continuous process improvement and visibility.

Our TotalWorkFlow Management Software breaks down complex processes into simple tasks which are then distributed to appropriate members of staff, ensuring all are aware of what they’re doing, how they’re doing it and when it needs to be done by. Furthermore, managers are provided with complete visibility of all processes ensuring they have complete control of their department.

Rich in features, TotalWorkFlow comes complete with a real time project and task dashboard, configurable user layouts and data collection screens. Other key features include automated email, SMS and letters together with granular reporting and a fully comprehensive audit trail.

The beauty of the TotalWorkFlow Management Software is that it can be used in any business with processes and workflows. Industries where TotalWorkFlow has thrived include Financial Services, Legal, Claim, Insurance, Utilities and Debt Management.

Developed and supported right here in the UK TotalWorkFlow is now used by 100’s of businesses.

News
 
Latest

Daviker Sponsor St Andrews All Stars -
14/04/14

Continuing with our community theme, Daviker are now the proud sponsors of St Andrews All Stars Under 9’s FC.

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Daviker Support Local Charity ‘Wood Street Mission’ -
05/03/14

Daviker are proud to be supporting local Manchester charity, Wood Street Mission founded in 1869.

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Daviker comment on HomeServe record breaking fine for mis-selling -
20/02/14

Read Davikers latest press release on the record breaking fine HomeServe face for mis-selling.

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Daviker launches new brand at the Call Centre and Customer Management Expo -
26/09/13

Once again Daviker will be attending Call Centre and Customer Management Expo at Earls Court in London but this year it will be a little different.

Read more