Daviker specialise in delivering business solutions to contact centres in the UK and around the globe and have years of proven results in increasing productivity, reducing costs and keeping contact centres compliant.
Reduce staff costs by a staggering 30% whilst still meeting SLA’s.
Our overview film is a brief introduction into Daviker and how we have grown over the past 20 years into an international company based in the UK.
Our dialler solutions is all you need for your outbound contact centre in one solution. It increases talk time and overall performance.
Daviker Workforce Management looks at all the different interactions within your business and using statistical analysis makes sure that you have the right staff in place.
Speech Analytics is an incredibly powerful tool that allows you to automatically identify what is and what isn’t being said on all your calls 24/7/365.
Totalworkflow is a workflow and case management system that increases productivity, compliance and visibility throughout the business.
"The TouchStar system has enabled us to deal with thousands of leads per day"Peter Gates - Sales Manager, Grove & Dean
"TouchStar was everything I expected from a dialler and more."Andrew Brown - IT Director, AA Warranty
Many contact centre staff will tell you that the patience of a saint certainly comes in handy when working in this industry. Learning how to handle disgruntled customers takes not only patience but time and skill too; it’s a necessity as customers will frequently express their frustration by aiming their complaints at staff members.
We’re delighted to announce that Daviker has recently been awarded an agreement to supply to the public sector. This will be under the G-Cloud 8 framework. What Is G-Cloud 8? G-Cloud is an initiative targeted at public-sector bodies in departments of the UK Government of commodity IT services; particularly bodies that use various cloud computing software. The initiative consists of a […]
The speech analytics market has hit global headlines this month, as research into its growth has been released by multinational market research firm, MarketsandMarkets. Figures indicate that the speech analytics market is estimated to grow from USD 589.1 million in 2015 to USD 1.60 billion by 2020. This represents an estimated Compound Annual Growth Rate […]
DDC Outsourcing Solutions has been developing and delivering critical information management and BPO solutions since 1987. Services include digital mailroom solutions, customer acquisition, multimedia response handling and accounts payable processing, as well as document scanning, data capture and many more.